This course is designed to introduce Cloud Support Associates to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various cloud support tasks, enhancing efficiency, productivity, and problem-solving abilities. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into cloud support processes and decision-making. Whether you're an experienced cloud support associate looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency and strategic capability in your work.
Recommended experience
What you'll learn
Identify the capabilities of GenAI relevant to cloud support tasks.
Experiment with GenAI to determine its impact on your work as a cloud support associate.
Compare and contrast the risks, challenges, and ethical considerations of using GenAI in cloud support.
Skills you'll gain
Details to know
Add to your LinkedIn profile
September 2024
1 assignment
See how employees at top companies are mastering in-demand skills
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There is 1 module in this course
This course introduces Cloud Support Associates to the transformative power of Generative AI (GenAI). It covers practical strategies for enhancing efficiency, productivity, and problem-solving in cloud support tasks. By engaging in discussions, demonstrations, and hands-on activities, learners will understand how to integrate GenAI into cloud support processes and decision-making.
What's included
6 videos5 readings1 assignment1 peer review
Instructor
Offered by
Recommended if you're interested in Machine Learning
Coursera Instructor Network
Amazon Web Services
LearnKartS
Coursera Project Network
Why people choose Coursera for their career
New to Machine Learning? Start here.
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.