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Evaluate Change Communication for Project Success

This course is part of Advanced Project Operations & Automation Specialization

Instructor: LearningMate

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 hour to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 hour to complete

Flexible schedule

Learn at your own pace

What you'll learn

Use survey data and feedback analysis to improve change communication, drive user adoption, and ensure successful project launches.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the Advanced Project Operations & Automation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

In today's fast-paced business environment, the success of any new project, be it a software rollout or a process change, hinges on effective communication and user adoption. Evaluate Change Communication for Project Success is a beginner-level course designed for project managers and aspiring leaders who want to master the art of data-driven change management. You will learn to move beyond intuition and anchor your communication strategy in hard evidence.

This course provides a practical, step-by-step framework for success. You will learn how to design and deploy effective user feedback surveys, measure and interpret key performance metrics to track user adoption, and, most importantly, synthesize this data into compelling, actionable recommendations that drive real improvement. Through engaging videos, real-world case studies from companies like P&G, and interactive AI-powered dialogues, you will build the skills to lead change with confidence, ensuring your projects not only launch but also land successfully in your own projects.

Module details

This module kicks off by placing you directly into a high-stakes project management scenario to highlight the critical need for clear, data-driven communication. You will then learn the foundational skill of collecting high-quality feedback, discover the principles of effective survey design, and apply these concepts by building your own feedback survey.

What's included

2 videos1 reading1 assignment

In this module, you will move from subjective feedback to objective data. You will learn to identify and measure key performance metrics that reveal how well users are adopting a new process. The focus is on analyzing the relationship between what users say in surveys and what they actually do.

What's included

2 videos1 reading1 assignment

The final module brings everything together. Here, you will learn to synthesize your analysis into compelling, actionable recommendations. The goal is to equip you with the skills to present your findings to stakeholders and drive meaningful improvements in your organization’s change communication strategy.