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Employee Relations

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Employee Relations

This course is part of HRCI Human Resource Associate Professional Certificate

Instructors: Brad Boyson

39,767 already enrolled

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

341 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

341 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

What you'll learn

Explain performance management concepts for all levels of employees
Outline organizational design principles and strategies for effectiveness
Evaluate policies for the workforce and employees of an organization

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

23 assignments¹

AI Graded see disclaimer

Taught in English

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your Leadership and Management expertise

This course is part of the HRCI Human Resource Associate Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from HRCI

There are 4 modules in this course

This course explores how to create and administer policies and procedures for an organization. You will evaluate the values and attitudes between the workforce and employees. You will learn performance methods for all levels of employees.

By the end of this course, you will be able to: ● Create policies for the workforce and employees of an organization ● Evaluate different attitudes and values between the workforce and organization ● Summarize company culture and how it is monitored and how it evolves ● Explain performance management concepts for all levels of employees ● Outline organizational design principles and strategies for effectiveness No prior experience in Human Resources is needed to be successful in this course.

Module details

This week, you will learn about the talent acquisition process, including how to create mission, vision, values, and core competencies for an organization. You will also learn about company ethics, the company handbook, and employee communication.

What's included

17 videos5 readings6 assignments4 discussion prompts

17 videosTotal 52 minutes

HRCI Human Resources Associate Professional Certificate Introduction2 minutes
Course Overview: Employee Relations2 minutes
Instructor Introduction Video2 minutes
Weekly Introduction: Introduction to Employee Relations1 minute
Mission, Vision and Values2 minutes
Developing a Mission Statement4 minutes
Developing a Vision Statement5 minutes
Core Competencies3 minutes
Developing a Value Statement3 minutes
Ethics Codes4 minutes
Creating an Effective Ethics Code4 minutes
Employee Communications5 minutes
The Employee Handbook4 minutes
Company Meetings and Other Communication4 minutes
Company Training3 minutes
Employee Relationships4 minutes
Weekly Review: Introduction to Employee Relations1 minute

5 readingsTotal 45 minutes

Course Syllabus5 minutes
Overview: Mission, Vision, Core Competencies, and Values10 minutes
Ethics Code and Employee Contracts10 minutes
Social Media Policy10 minutes
The Employee Handbook Overview10 minutes

6 assignmentsTotal 180 minutes

Practice Quiz: Vision, Mission, Core Competencies, and Values25 minutes
Activity: Writing a Mission Statement30 minutes
Practice Quiz: Company Ethics15 minutes
Practice Quiz : The Company Handbook and Employee Communications15 minutes
Activity: Sharing a Mission Statement45 minutes
Graded Quiz: Introduction to Employee Relations50 minutes

4 discussion promptsTotal 40 minutes

Meet and Greet10 minutes
Discussion: Company Visions10 minutes
Discussion: Social Media10 minutes
Discussion: Company Training10 minutes

This week, you will learn about employee engagement by creating an inclusive culture, adding inclusion initiatives, and evaluating employee engagement.

What's included

16 videos2 readings5 assignments1 peer review2 discussion prompts

16 videosTotal 52 minutes

Weekly Introduction: Employee Engagement1 minute
Inclusive Culture Introduction3 minutes
Creating an Inclusive Culture4 minutes
Diversity and Inclusion2 minutes
Diversity and Inclusion Initiatives7 minutes
Inclusion Initiatives Introduction2 minutes
Employee Communication4 minutes
Employee Involvement3 minutes
Employee Feedback7 minutes
Work-Life Balance4 minutes
Employee Relations Programs3 minutes
Example: Creating an Inclusive Culture4 minutes
Employee Engagement Introduction2 minutes
Measuring Employee Satisfaction and Engagement3 minutes
Example: Evaluating Engagement3 minutes
Weekly Review: Employee Engagement1 minute

2 readingsTotal 20 minutes

What Inclusive Companies Have in Common10 minutes
Tools for Measuring Employee Satisfaction10 minutes

5 assignmentsTotal 140 minutes

Practice Quiz: Creating an Inclusive Culture20 minutes
Practice Quiz: Diversity and Inclusion15 minutes
Activity: Creating an Inclusive Culture40 minutes
Practice Quiz: Evaluating Employee Engagement15 minutes
Graded Quiz: Employee Engagement50 minutes

1 peer reviewTotal 60 minutes

Setting the Stage for Your Company's Culture60 minutes

2 discussion promptsTotal 20 minutes

Discussion: DEI Initiatives10 minutes
Inclusive Culture10 minutes

Throughout this week, you will learn about performance management in an organization. You'll learn about various performance appraisal methods, along with workplace discipline termination. Finally, you will learn how to handle workplace conflict in a variety of forms.

What's included

28 videos6 readings7 assignments1 discussion prompt

28 videosTotal 91 minutes

Weekly Introduction: Performance Management 1 minute
Performance Management Systems4 minutes
The Performance Management Cycle3 minutes
Key Performance Evaluation Characteristics3 minutes
Management by Objectives4 minutes
Performance Appraisal Methods2 minutes
Behavioral Performance Appraisal3 minutes
Comparison Performance Appraisal3 minutes
Rating Performance Appraisal2 minutes
Narrative Performance Appraisal3 minutes
Rating Methods4 minutes
Feedback and Appraisals1 minute
The Appraisal Process4 minutes
Example: Performance Appraisal4 minutes
Introduction to Workplace Discipline2 minutes
Progressive Discipline5 minutes
Positive Discipline3 minutes
Disciplinary Records5 minutes
Terminating Employment5 minutes
Avoiding Legal Trouble3 minutes
Example: Workplace Discipline and Termination5 minutes
A Variety of Workplace Conflicts3 minutes
Handling Difficult People4 minutes
Dangerous Workplace Conflict3 minutes
Preventing Workplace Violence3 minutes
Union Contract Grievance3 minutes
Healthy Workplace Conversations4 minutes
Weekly Review: Performance Management1 minute

6 readingsTotal 60 minutes

Sample MBO Form10 minutes
Overview of Rating Methods10 minutes
Sample Performance Appraisal10 minutes
Sample Disciplinary Records10 minutes
A Model for Conversations About Difficult Behavior10 minutes
Handling Complaints10 minutes

7 assignmentsTotal 180 minutes

Practice Quiz: Performance Management Introduction15 minutes
Self-Review Activity: Performance Appraisal30 minutes
Practice Quiz: Performance Appraisal15 minutes
Practice Quiz: Workplace Discipline and Termination15 minutes
Activity: Healthy Workplace Conversations40 minutes
Practice Quiz: Workplace Conflict15 minutes
Graded Quiz: Performance Management 50 minutes

1 discussion promptTotal 10 minutes

Discussion: Performance management10 minutes

This week, you will learn about the aspects of business continuity. You'll learn about the role of HR in an organization, including strategic planning and company leadership. You will also learn about various organizational structures and record keeping. To conclude the week, you will get support to identity the next steps in building your career.