This course is a multi-media exploration into important intra- and interpersonal skills required for Emotional Intelligence. Professors Sanchez-Burks and Alexander teach a model that brings together all of the areas that are necessary to improve and take skills in the interpersonal space to the next level. People call these ‘soft skills’ when in fact they are the hardest part of great leadership and the biggest contributor to team success. Through theory, assessments, animated vignettes, and video clips, participants will be able to see themselves and others, as well as analyze their own and others’ behaviors. This is a skill-building course based on published research in multiple fields.
Emotional Intelligence: Cultivating Immensely Human Interactions
Instructors: Jeffrey Sanchez-Burks
62,126 already enrolled
Included with
(409 reviews)
What you'll learn
Explore the possibility of being simultaneously more emotionally attuned and professional at work.
Model how to deal with difficult or critical conversations and how to hold more productive conversations.
Recognize and understand how information is conveyed in a non-verbal manner.
Details to know
Add to your LinkedIn profile
3 assignments
See how employees at top companies are mastering in-demand skills
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
Welcome to Week 1: “Self-Awareness”. In the first lesson, you will explore the possibility of being simultaneously more emotionally attuned and professional at work, regardless of what stage of career you’re in. You will address the essential question: Do emotions have a place at work? In the second lesson, you will focus on the self, answering the essential question: How can knowing more about ourselves help us and help our connections with others?
What's included
12 videos8 readings1 assignment2 app items3 plugins
Welcome to Week 2: “Self-Management”. In the third lesson, you will learn how to harness your emotions instead of suppressing them in order to make more accurate forecasts and better decisions. You will explore the essential question: How can emotions help us become wise? In the fourth lesson, you will begin to self-manage yourself to be able to project the 'you' you want to project to the other, whether that’s a group, a team, or another person. You will address the essential question: How can we manage social-emotions to increase resiliency?
What's included
6 videos7 readings1 assignment1 app item1 discussion prompt1 plugin
Welcome to Week 3: “Social-Awareness”. In lessons five and six, you will focus on how to make sense of others. You will not only learn why it is very difficult to be empathetic and take others’ perspectives, but also understand how to overcome these challenges. The essential questions you will explore are: What is lost when you rely on the spoken word? What is lost when you can read the emotions of a person but not the collective?
What's included
7 videos11 readings1 assignment1 app item1 discussion prompt1 plugin
Welcome to Week 4: “Social Acceleration”. In the seventh lesson, you will explore what it takes to work in a team or be a leader, answering the essential question: As with seeing a forest versus a tree, what is gained when you shift your focus from a person to people? In the eighth lesson, you will learn what can be gained from transformational mentors and coaches, as well as how having a big impact on others can lead you to build your own legacy. You will address the essential question: What do transformative mentors and lasting legacies have in common?
What's included
11 videos10 readings1 peer review2 app items1 discussion prompt
Instructors
Offered by
Recommended if you're interested in Leadership and Management
Queen Mary University of London
O.P. Jindal Global University
University of Illinois Urbana-Champaign
Johns Hopkins University
Why people choose Coursera for their career
Learner reviews
409 reviews
- 5 stars
82.92%
- 4 stars
11.70%
- 3 stars
1.70%
- 2 stars
1.21%
- 1 star
2.43%
Showing 3 of 409
Reviewed on Jul 30, 2023
The Journey is Eloquent and emerge leader that can explore self management as a tool to create solution in hopeless situation.
Reviewed on Nov 25, 2022
A simple and effective course to manage a complex subject such as emotions. Feeling Confident about social acceleration now!
Reviewed on Sep 23, 2023
I learnt a lot from recognising and managing my own emotions to recognising and managing the emotions of others…
New to Leadership and Management? Start here.
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.