Effective Stakeholder Collaboration for Scrum Teams™

Effective Stakeholder Collaboration for Scrum Teams™

This course is part of Professional Scrum Product Ownership Specialization

Instructors: Glaudia Califano

Included with

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5 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

5 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Move beyond the mechanics of frameworks into the art of stakeholder collaboration
Adapt stakeholder collaboration strategies for different stakeholders, situations and levels of complexity
Align stakeholders around priorities and trade-offs when managing conflict and challenging dynamics

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This course is part of the Professional Scrum Product Ownership Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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Earn a shareable career certificate

There are 5 modules in this course

Created by Professional Scrum Trainers Glaudia Califano & David Spinks, and Endorsed by Scrum.org, the self-paced Effective Stakeholder Collaboration for Scrum Teams interactive course is designed for Scrum Masters, Product Owners, Developers, and anyone looking to strengthen how they work with stakeholders. This course goes beyond the mechanics of Scrum to focus on the human-centered skills, mindsets, and techniques needed to build trust, alignment, and shared ownership with stakeholders.

Through an optimized mix of reading, videos, quizzes, and interactive activities grounded in real-world scenarios, you will learn how to identify and engage the right stakeholders, build empathy, and navigate conflict, with Scrum as the engine driving collaboration and value delivery. This course equips you to move beyond theory into the art of stakeholder collaboration, delivering value not only through your Scrum Team but through the partnerships you build across and beyond your organization. It is a highly practical step for anyone looking to take their collaboration skills to the next level.

In this module, we will define stakeholders in Scrum, explore their various roles, and examine why close collaboration is vital for success. Finally, we will cover practical techniques for discovering and categorizing stakeholders so you can engage with them effectively.

What's included

11 readings2 assignments

11 readingsTotal 57 minutes

Case Study Introduction (Reading and Video)3 minutes
Defining Stakeholders in Scrum3 minutes
Case Study: First Sprint Review10 minutes
Importance of Stakeholder Contribution and Collaboration5 minutes
A Collective Responsibility1 minute
Different Stakeholders Have Different Needs4 minutes
Stakeholder Mapping (Reading and Video)6 minutes
Categorizing Stakeholders with a Stakeholder Map7 minutes
Stakeholder Mapping in Complex Product Development5 minutes
Reflective Questions10 minutes
Final Thoughts and Resources3 minutes

2 assignmentsTotal 30 minutes

Knowledge Check: Stakeholders in Scrum10 minutes
Module 1 Checkpoint20 minutes

This module explores how misalignment between the Scrum Team and stakeholders can affect outcomes, and why establishing alignment at the start of an initiative helps set Scrum Teams up for success.

What's included

11 readings1 assignment

11 readingsTotal 54 minutes

The Benefits of Early Alignment10 minutes
Creating Early Alignment Through the Product Vision (Reading and Video)7 minutes
Product Visioning with Press Release3 minutes
Product Visioning with Product Box5 minutes
Product Visioning with Elevator Pitch3 minutes
Refocusing and Managing Trade-offs5 minutes
Trade-off Sliders Help Create Alignment (Reading and Video)2 minutes
Setting the Product Goal for Focus2 minutes
Product Backlog Ordering Techniques4 minutes
Reflective Questions10 minutes
Final Thoughts and Resources3 minutes

1 assignmentTotal 15 minutes

Module 2 Checkpoint15 minutes

In this module, we will delve into empathy and what distinguishes it from sympathy. We will learn why empathy is key to collaborating effectively with stakeholders, and look at some examples of responding with empathy. Finally, we will explore how empathy can build strong stakeholder relationships.

What's included

10 readings1 assignment

10 readingsTotal 65 minutes

Empathy is Essential10 minutes
Building Empathy with an Empathy Map5 minutes
Building Empathy in Action (Reading and Video)5 minutes
Engaging Empathetically Exercise5 minutes
Active Listening: A Core Skill for Building Empathy (Reading and Video) 7 minutes
Building Strong Stakeholder Relationships: Self-Reflection Exercise5 minutes
Human Needs and Conflict10 minutes
Why Understanding Human Needs Matters5 minutes
Reflective Questions10 minutes
Final Thoughts and Resources3 minutes

1 assignmentTotal 15 minutes

Module 3 Checkpoint15 minutes

In this module, we discuss how different stakeholders may require unique collaboration and communication approaches tailored to their needs and personality. We delve into approaches for understanding each stakeholder and adapting collaboration accordingly.

What's included

11 readings1 assignment

11 readingsTotal 61 minutes

Behavior Profiles and Collaboration Strategies Exercise10 minutes
Different Strategies for Different Stakeholders4 minutes
Examples of Tailored Communication and Collaboration Strategies4 minutes
Conflict in Complex Product Development1 minute
The TKI: Understand Conflict Modes to Help You Negotiate5 minutes
Adapting to the Situation Exercise 5 minutes
Flexing Your Approach for Effective Collaboration6 minutes
Collaborating Toward Value (Reading and Video)8 minutes
BATNA: Best Alternative to a Negotiated Agreement5 minutes
Reflective Questions10 minutes
Final Thoughts and Resources3 minutes

1 assignmentTotal 15 minutes

Module 4 Checkpoint15 minutes

In this final module of the course, we will explore how the Scrum framework fosters effective stakeholder collaboration. We will look at how the elements and rules of Scrum promote transparency, enable inspection and adaptation, and support continuous collaboration with stakeholders.

What's included

9 readings1 assignment

9 readingsTotal 43 minutes

Refinement Example to Highlight Collaboration5 minutes
Sprint Planning Example to Highlight Collaboration 5 minutes
Ongoing Sprint Activities Example to Highlight Collaboration5 minutes
Sprint Review Example to Highlight Collaboration5 minutes
Sprint Retrospective Example to Highlight Collaboration3 minutes
Techniques to Keep Stakeholders Satisfied6 minutes
Reflective Questions10 minutes
Final Thoughts and Resources3 minutes
Moving Forward1 minute

1 assignmentTotal 15 minutes

Module 5 Checkpoint15 minutes

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Instructors

Glaudia Califano

Scrum.org

1 Course2 learners

David Spinks

Scrum.org

1 Course2 learners

Offered by

Scrum.org

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