This course is designed to equip aspiring tech support professionals with the knowledge, skills, and strategies needed to thrive in the fast-paced world of technical support. This course is perfect for individuals looking to start a career in tech support or seasoned professionals aiming to refine their skills and advance their careers. No previous background experience or training is necessary to be successful.
Dell Technologies Technical Support Career Introduction
Dell Technologies Technical Support Career Introduction
This course is part of Dell Technologies Technical Customer Support Specialist Professional Certificate
Instructor: Develop with Dell
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
8 hours to complete
3 weeks at 2 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
October 2024
Assessments
8 assignments
Taught in English
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This course is part of the Dell Technologies Technical Customer Support Specialist Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Dell
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
This week you will get an overview of what a career in Tech Support could look like for you. You’ll learn about what it takes to be a tech support professional and various paths your career could take once you get started. We’ll also discuss some of the key characteristics and qualities needed to be successful in in customer support. You’ll also hear directly from sales managers about what they look for when they interview candidates.
What's included
22 videos2 readings4 assignments1 plugin
This week is all about the foundational professional skills you’ll need to work in tech support. Things like time management, active listening and communication will be essential to your success as a tech support professional. This week we’ll cover strategies for making the most of your time, and tips for crafting professional business communications.
What's included
4 videos1 reading2 assignments1 peer review
This week we will explore the critical role of technical support within the dynamic tech industry. You will gain insights into the key role support professionals play in maintaining seamless technology experiences.
What's included
1 video1 reading1 assignment1 discussion prompt
The need for product knowledge is ever expanding. This week, we will explore strategies for staying up-to-date with industry trends, mastering product features, and fostering a culture of continuous learning. You will discover how product knowledge enhances customer interactions, drives innovation, and contributes to organizational success.
What's included
1 video1 reading1 assignment1 peer review
Instructor
Offered by
Recommended if you're interested in Cloud Computing
University of Colorado Boulder
University of Maryland, College Park
University of Michigan
Coursera Instructor Network
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.