Delivering Quality Work with Agility

Delivering Quality Work with Agility

This course is part of People & Soft Skills: Essential for Professional Success Specialization

Instructor: IBM Skills Network Team

51,256 already enrolled

Included with Learn more

Ask Coursera

2 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

2 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Deliver high quality work that solves a problem and reduces effort for the person or group requesting it
Apply the quality work process to all requests through clear communication and focus on clients
Take ownership of your assignments and apply the five-step method that will help you deliver quality work
Work with agility while applying the quality work process to become a trusted advisor to your clients and colleagues

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the People & Soft Skills: Essential for Professional Success Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 2 modules in this course

When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients.

In order to deliver good quality work you need to know how to do efficiently do research and how to deliver it. This short course will teach you exactly that, and even more skills that are essential to being able to deliver quality work. The course is designed to teach you how to do this using a five-step process. The skills that this course teaches are fundamental skills that you will need in order to be successful in your professional life. The content you learn in this course will be applicable to your everyday work-life and will be a stepping stone in your path to success. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

In this module, you’ll learn how to deliver high-quality work and add value to your organization. You’ll explore the quality work process—a structured approach designed to help you communicate clearly, focus on solving the right problems, and reduce effort. You’ll discover why agility is essential to delivering quality work and how to apply agile principles in your work. You’ll also examine the key elements of your work environment and follow a step-by-step process to plan, research, decide, and execute effectively.

What's included

23 videos22 readings2 assignments

23 videosTotal 18 minutes

Why is it important to be agile to deliver quality work?1 minute
You can deliver quality work with agility1 minute
Let’s begin with the first topic1 minute
Think about it!0 minutes
Recap0 minutes
Let’s move to the second topic1 minute
What happens when you don’t ask questions?1 minute
Build a preliminary action plan0 minutes
Recap1 minute
Let’s move to the third topic1 minute
Make sure that you collect as much information as you can1 minute
Recap0 minutes
Let’s move to the fourth topic2 minutes
How much is too much?1 minute
Recap1 minute
Let’s move to the fifth topic1 minute
Tips to effectively execute your plan of action2 minutes
Recap0 minutes
Let’s move to the sixth topic1 minute
How do you know that your delivery is successful?0 minutes
Recap0 minutes
Let’s move to the seventh topic1 minute
Recap0 minutes

22 readingsTotal 42 minutes

How can you apply the agility principles at work?2 minutes
What will you take away from this course?1 minute
Elements of your work landscape3 minutes
Try this five-step process to deliver quality work2 minutes
Various factors can impede your ability to understand an assignment1 minute
What stops you from asking questions?2 minutes
What are you going to do to overcome these challenges?1 minute
Here are a few questions that you can ask2 minutes
Developing a preliminary action plan2 minutes
Susie gets a research request from her manager4 minutes
What are some barriers to doing effective research?2 minutes
Analyze the collected information to derive meaning2 minutes
Sandeep receives a request4 minutes
How can you come up with different solutions?0 minutes
What challenges do you face when generating solutions?1 minute
Use these evaluation techniques2 minutes
How do you know you've done enough evaluation?2 minutes
Let's hear the story of Roger and his team4 minutes
The final test for your plan1 minute
Use this checklist to ensure successful delivery2 minutes
Delivering quality work helps not only your requestor but also you1 minute
Your mindset affects your approach1 minute

2 assignmentsTotal 6 minutes

Practice Quiz: Developing a preliminary action plan 3 minutes
Practice Quiz: How should Roopam approach the request?3 minutes

In this module you will take practice and graded quizzes to demonstrate the knowledge gained from this course.

What's included

1 reading2 assignments

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

IBM Skills Network Team

100 Courses3,034,577 learners

Offered by

IBM

Explore more from Personal Development

Status: Free Trial
Scrum Alliance
Agile Essentials
Course
Status: Free Trial
IBM
Collaborate Effectively for Professional Success
Course
Status: Free Trial
IBM
People & Soft Skills: Essential for Professional Success
Specialization
Status: Free Trial
Scrum Alliance
Coaching for Change: Making Agility Work
Course

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Unlock access to 10,000+ courses with a subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 4,700 global companies that choose Coursera for Business

Frequently asked questions

To access course materials, assignments, and earn a Certificate, you'll need to purchase the Certificate experience when you enroll in a course. Eligible learners may also have the option to start with a Free Trial. Some courses may also offer a Full Course, No Certificate option. This lets you access course materials, submit required assessments, and receive a final grade, but you won't be able to earn or purchase a Certificate.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.