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August 19, 2024
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This course is part of multiple programs.
Instructor: Microsoft
5,084 already enrolled
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(88 reviews)
Recommended experience
Beginner level
This course is for anyone interested in technology, regardless of their prior IT experience.
(88 reviews)
Recommended experience
Beginner level
This course is for anyone interested in technology, regardless of their prior IT experience.
Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.
Learn how to secure digital communications, optimize network performance, and understand how VPNs work.
Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.
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This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.
In this course, you’ll explore the fundamentals of implementing cybersecurity concepts to ensure user data privacy. Topics include the implementation of password management across various applications, including operating systems, browsers, and mobile devices. In this course, you will also delve into virtual private networks (VPNs) and how they can enhance security as well as network optimization. Addressing security considerations in diverse computing environments, including on-premises and cloud infrastructures, is also a key focus of the course. After completing this course, you’ll be able to: - Apply strategies for digital security and privacy management - Evaluate and implement cybersecurity measures - Describe elements of various computing environments This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.
In this module, you'll explore the critical aspects of digital security and privacy. This module offers an in-depth understanding of creating robust passwords, the use of advanced password management tools, and the intricacies of privacy settings in today's digital landscape. You'll delve into the practicalities of managing password storage solutions, including keychains and password managers, and gain insights into ensuring their digital credentials are secure and easily manageable. Through a mix of theoretical knowledge and hands-on activities, the module equips you with essential skills for maintaining digital security and privacy, addressing common challenges and providing best practices for a safer online experience.
11 videos11 readings7 assignments1 discussion prompt
Cybersecurity concepts provides an in-depth look at essential topics in cybersecurity, including network traffic, VPNs, and server communication. This module covers the mechanics and management of network traffic, the implementation and security of VPNs, and the principles of server communication. With a focus on both theoretical understanding and practical application, you'll gain insights into securing digital communications and optimizing network performance.
9 videos10 readings7 assignments
In Computing environments, you'll explore the diverse landscapes of on-premises computing, cloud services, and server communication. This module offers a deep dive into the architectures, operations, and security aspects of different computing environments. From the nuances of managing on-premises infrastructure to navigating the evolving world of cloud computing and ensuring secure server communication, this module equips you with the knowledge and skills to make informed decisions and implement effective solutions in varied IT environments.
12 videos7 readings7 assignments
This module focuses on applying the comprehensive cybersecurity knowledge you gained from previous modules into a practical, real-world project. This project module challenges you to integrate various aspects of cybersecurity - from data protection to network security - into a coherent, actionable plan. Through this module, you will demonstrate your ability to devise and implement effective security strategies, addressing both technical and organizational aspects of cybersecurity.
2 videos2 readings3 assignments1 discussion prompt1 plugin
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
Our goal at Microsoft is to empower every individual and organization on the planet to achieve more. In this next revolution of digital transformation, growth is being driven by technology. Our integrated cloud approach creates an unmatched platform for digital transformation. We address the real-world needs of customers by seamlessly integrating Microsoft 365, Dynamics 365, LinkedIn, GitHub, Microsoft Power Platform, and Azure to unlock business value for every organization—from large enterprises to family-run businesses. The backbone and foundation of this is Azure.
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Reviewed on Aug 27, 2024
Best and memory refresher. I love it and I would recommend
Reviewed on Jul 20, 2024
Great depth in security and practical application of knowledge with the exercises.
Reviewed on Sep 13, 2024
Solid course to teach Cyber security and privacy. The course uses various methods to teach then reinforce the information.
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This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
You will gain a strong foundation in the role of an IT support specialist, including technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.
Qualify for in-demand job titles:
· Entry-level IT support specialist or IT support professional
· Help desk technician
· Technical support specialist
· Network support specialist
· Systems administrator
This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.
Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.
It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.
When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).
This certificate demonstrates your job readiness and can be shared with your professional network.
Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:
· Proficiency in system analysis and maintenance.
· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.
· Practice in establishing robust security protocols.
· Expertise in diagnostics and troubleshooting.
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.