AI for Customer Experience equips professionals with the skills to design, deliver, and scale exceptional customer service using artificial intelligence. This course focuses on how AI is transforming customer interactions across support, engagement, and service operations - helping organizations respond faster, personalize experiences, and build long-term trust.
Customer Service with AI
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
AI-Powered Support Systems: Apply chatbots, virtual agents, and automation to deliver faster, more consistent customer support at scale.
Customer Data & Insights: Use AI analytics to understand customer behavior, sentiment, and intent for personalized experiences.
Service Optimization with AI: Improve response times, resolution quality, and workflows using AI-driven decision-making tools.
Ethical & Trusted AI in CX: Design responsible AI customer experiences that prioritize transparency, trust, and fairness.
Skills you'll gain
- Customer Relationship Building
- Artificial Intelligence and Machine Learning (AI/ML)
- AI Enablement
- Customer Service
- Customer and Client Support
- Customer experience strategy (CX)
- Customer Engagement
- AI Personalization
- Customer Analysis
- Emerging Technologies
- AI Product Strategy
- Generative AI Agents
- Customer Retention
- Customer Data Management
- Customer Success Management
- Data Ethics
- Customer Insights
Tools you'll learn
Details to know
Shareable certificate
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Recently updated!
January 2026
Assessments
8 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
There are 8 modules in this course
Instructor
Offered by
Explore more from Leadership and Management
University of Virginia Darden School Foundation
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