Great course! extremely well organised, with a good variety of quizzes and practice exercises. The information provided is based on scientific knowledge, but easy to understand and apply. I truly recommend this course to all who want to improve soft skills and communication skills!

The IBM Customer Engagement Specialist Professional Certificate Course has exposed me to many ways I can professionally handle cases related to customer service issues in any industry. This has been very helpful to my career and I am very privileged to be a partaker of this. Kudos

Each Module of the IBM Customer Engagement Specialist Professional certificate for me were stages of improvement on how I should relate and communicate with customers and also how I need to make myself an integral part of my organization as a team member and customer service agent

Very helpful learning program for improve of basic knowledge. when we are working then it seems that what we are doing is the best. Especially when you have been working for 8-10 years. But when such a learning platform is available, it seems that a lot needs to be changed now.

Great course! As a start or even a refresher to people who want to learn and expect to be in a service-based industry. It includes how to communicate effectively, handling your time and tools that can help you in sorting out knowledge & information.

It’s a really great course which gives you the ability to relate well with customers. It teaches you different behaviour and attitude of customers and also how to solve the problem in little time. Would highly recommend for anyone.

This course was amazing. It really takes you step by step on each topic and it is really complete. It will prepare you to be the best employee. It is design so you can do it at your own pace so you can have a work-life balance.

I have enjoyed this course from the beginning to end. It has helped me to brush up on my already gained skills and have also learned so much new stuff from this course. I couldn't be happier that I decided to take this course.

it was such an amazing, learning with coursera online. was able to learn at my own pace without stress or pressure. finally, finally completed my first professional certificate. Thanks to courser a for a successful journey.

Great online course I have used. There are many things that are learned, the material has weight and not only provides material but also there are many questions such as quizzes, discussions, and assignments in each lesson.

I had no idea how this course could enrich me so much!

I am delighted to have completed this course and for sure I will review It often due to the amount of precious information, reading, content and all.

I am very grateful!

I am very satisfied with this course. If you're thinking of changing your career to IT, this is the perfect entry point to start your career in IT .

Many thanks to IBM and Coursera for your top-notch specialization courses.

This is one of the most useful certificates on Coursera. I’ve literally experienced every concept taught this certification, and now have a better understanding of said concepts and can apply this information effectively.

Such an informative course! I feel so much more confident in my ability to handle Customer Support after completing this course. And I received a certificate after completion of the Module 4 Final Exam. I'm so pleased!

Long course but compacted with a wealth of knowledge. I really enjoyed learning all the new interesting concepts and techniques in becoming a better communicator. Presented professionally with good audio and visuals.

Very engaging and covers a wide range of topics; some info, for those who have been in CS for a while might not be new, however, this course will make you aware of certain things that are likely to be lost over time.

I really enjoyed this course and a privilege having to part take in this course as this will propel me well on how to engage people professionally and I recommend this course as the best for everyone and to enroll.

Course is really helpful which helps to perceive many good learning for ideal customer support agent. This also helps to achieve productivity, efficiency & result in higher satisfaction ratings from customers.

This was seriously one of the best online courses I have ever taken. I wish this was around when I began my career in customer service 21 years ago! I will refer others to this course within my organization.

I didn't know I have been doing a lot of things wrongly, hence the rejection I got during my application last year, I thought I was good, didn't know I could be better. Very good course. Highly recommend.

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

Excelente!! Fabulosa toda la información y su desenvolvimiento; como va llevando un tema a otro, y cada uno súper interesante. Conocimientos para aplicarlos en todos los ámbitos de nuestro día a día.

what a journey? was long, but knowledgable. I really enjoy this course, special there are some information about customer services professional tips. I will recommend my collages take this course.

These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.

This course is one of the mot that I learned and enjoyed doing different scenarios, terminology and new knowledge!! Now I'am sharp in Customer Service! It was awesome. Thank you coursera!!