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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
1,759 ratings
About the Course
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course.
We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist:
• Communication Skills which focus on clear, concise communication and listening.
• Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help.
• Problem solving to research an issue and help determine an appropriate resolution.
• Process adherence to ensure the proper flow and Service Level Agreements are met.
The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above.
At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations.
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426 - 450 of 522 Reviews for Customer Service Fundamentals
By sindhuri K
•Jun 12, 2020
super
By JUSTEIN L T Q
•Oct 31, 2024
good
By SALMAH S B S A S S B S A
•Aug 23, 2024
شكرا
By Mohammad J I A
•May 14, 2024
GOOD
By Anyanwu k j
•Jan 18, 2024
GOOD
By abdullaalsuwaidi
•Oct 2, 2023
good
By Ahlam A M A T
•Sep 13, 2023
شكرا
By Saleh A S A
•Sep 5, 2023
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•Sep 4, 2023
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•Sep 4, 2023
شكرا
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•Aug 31, 2023
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By عبد ا م ع ح
•Aug 31, 2023
good
By Mohammed H N A
•Aug 21, 2023
شكرا
By Abdulla A S M A
•Aug 20, 2023
good
By Suhaila S S B A
•Jun 8, 2023
good
By OSAZEE A O
•Apr 25, 2023
good
By Rohith S
•Mar 21, 2023
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By Deleted A
•Apr 19, 2022
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By Amarjit k
•Mar 12, 2021
good
By Muhammad N W
•May 15, 2020
good
By LAMINE M
•Aug 24, 2019
GOOD
By Pedro D
•Sep 20, 2023
Top
By Vedant g
•Jul 20, 2021
hi
By Florence C
•Sep 7, 2022
i
By Chinenye N
•May 27, 2022