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Learner Reviews & Feedback for Customer Relationship Management by Starweaver
211 ratings
About the Course
This course offers practical instruction in Customer Relationship Management (CRM), emphasizing how to use customer data, segmentation, and loyalty strategies to build and sustain meaningful business relationships. Learners will explore how CRM tools support sales, marketing, and customer service teams in enhancing satisfaction and retention. Core concepts include developing customer-centric strategies, using data to personalize experiences, and designing loyalty programs that drive long-term engagement. The course also examines CRM best practices and their role in boosting commercial performance.
Designed for professionals across sales, marketing, customer service, and product management, this course is suitable for both early-career and experienced learners. It benefits CRM specialists, business analysts, entrepreneurs, and IT professionals who manage or implement CRM systems. Participants should have a basic understanding of business principles, familiarity with digital tools, and an interest in improving customer engagement through data-driven strategies.
By the end of this course, learners will be able to analyze CRM trends, segment customer bases, and implement targeted CRM initiatives. They will gain practical skills in managing customer data, optimizing loyalty programs, and applying CRM methodologies to improve satisfaction and support business growth.
Top reviews
SS
Nov 16, 2023
Best Learning about how make a good relations with customers or clients and understand the basic techniques to develop a relation with customers.
O
Oct 22, 2024
The course is highly recommended for all customer service executives. It empowers you to do better and give the best in the business or the job.
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51 - 56 of 56 Reviews for Customer Relationship Management
By Mogamat M
•Jun 23, 2024
Informative
By Farah A
•Nov 29, 2023
excellente
By Ahmed H
•Jul 4, 2024
not bad
By MAYANK
•Sep 12, 2024
Good
By Gonzalo S
•Aug 15, 2024
An introduction to CRM. If you have been using a CRM for a while you will find the information as an overview. Would take an intermediate course on the topic.
By Andrew-John H
•Mar 20, 2025
Highly repetitive.