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Back to Communication in the 21st Century Workplace

Learner Reviews & Feedback for Communication in the 21st Century Workplace by University of California, Irvine

4.5
stars
3,735 ratings

About the Course

The workplace is more diverse than ever before. As the world population grows and our connectivity increases, it is common to work alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions. The increased diversity coupled with the shift toward remote and hybrid work environments means it's more critical than ever to develop appropriate communication strategies and practices. This course will teach you to identify and adapt your own communication style to not only increase team productivity, but also build bridges with colleagues from all backgrounds. By the end of this course, you will be able to: 1.Identify your own communication style 2. Describe methods to increase effective communication 3. Discuss how changing demographics affect workplace communication 4. Differentiate between the five working generations and their communication preferences 5. Identify the communication benefits of different work environments, such as in-person, virtual, or hybrid 6. Discuss effective techniques for communicating with a diverse workforce 7. Implement a flexing communication strategy to better communicate with one’s workplace team...

Top reviews

KV

Dec 1, 2020

I learned new strategies to effectively communicate with peers, direct reports, and executives. This same strategy I can also use in communicating with other people besides the people you work with.

UK

Apr 26, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"

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676 - 700 of 776 Reviews for Communication in the 21st Century Workplace

By عبدالله م أ ا

Dec 1, 2023

Nice

By MOUSA A M A

Sep 18, 2023

جميل

By afnan a

Sep 11, 2023

.,mn

By Sujith C S

Sep 19, 2022

GOOD

By Axel K

Feb 24, 2021

nice

By Haritha.M

Aug 20, 2020

good

By Rishi V

Apr 18, 2020

good

By Dr.Alaa Z

Jan 31, 2016

good

By Fuad H

Aug 12, 2017

test questions is somehow not realistic and are not logical. there are multiple answers which may be true, but the test maker decided that only one answer is correct, why? because that is his/her own persuation. for example in my organization my manager can contact me by using social media, and that is normal. in the test questions, that was not correct answer. why? who decided that? and beside of that, other test questions were so illogical and many of answers could be the right answer. but it was not. I have tried days of repass this test, nevertheless I usually pass other tests from the first attempt. test must have ONE realistic and logical correct answer, and other options / answers must be non-realistic. but in your tests 90% of answers are realistic, they can be correct. thanks

By Yazan E C

Oct 26, 2015

The teacher of this course talks toooo fast ! I`m for example a french educated student, so I prefer to take courses with a teacher who talks in a comprehensive way in which I can understand everything he says in order to proceed in my work and then to benefit everything in this course.

Concerning the quiz, in the all of the quiz there is questions not related to what already said from the teacher or in the articles required to read. I red the articles coupes of time but in a specific questions, the answers, it seems, that we should answer from our own memory because badly it`s not mentioned in any article or in the video of the teacher.

Thanks

By Robin V

Nov 14, 2015

A good introduction to Workplace Communication.

The resources supplied were extremely helpful.

I didn't pay so much attention to the slides that came with this - in fact, I'm not even sure how relevant they are looking back.

I had expected the overview videos to be an insight to the resource content, but it wasn't quite compiled that way.

The tests could have been longer, and perhaps could have contained obvious solutions - in some instances the solutions provided were all applicable, leaving the student to select the best option. In other instances the options available weren't even discussed in the content, confusing the student.

By Rasheeq A

May 27, 2020

Has Good Information but that comes across haphazardly and need elaboration. Multiple Teachers can create confusions. Except for one, all lecture slides in this course has little to no information.

The next bit is my personal opinion. Patricia Bravo comes across unnatural for her fake-ish smile. Margaret Meloni was generally good, but she needs to look directly at the camera when giving lecture (not up or down). The Interviewees look uncomfortable and anxious while giving memorised answers.

I took this as part of "Career Success Specialization". Other courses were very good and informative. I hope they would improve this course

By Hasan K U

Feb 6, 2019

Actually this course is a "key to success" for most of the new generation work environments however the presentation of the course seemed a bit too shallow when you compare the amount of "required readings" they suggest before weekly quiz. I had very hard time passing any quiz just by listening and taking notes during course videos. Nearly every question asked in the quiz is from extra readings and I believe these readings somehow should be infused into the course videos. There's a reason we're taking online courses and if it's all about reading them in the internet then there's no need for video courses.

By Heidi C

Jun 12, 2020

Simple course structure, easy to follow. I like the main instructor. She has a personal and friendly style. I like that the course includes advice from experts from different organizations. Interesting analysis on DiSC too.

I was just very frustrated about multiple broken links, blocked content and some outdated materials. These resources need to be improved. Going through the resources and fixing links do not take that long. Presenting outdated content doesn't look professional either.

By Joanne H

Jun 6, 2020

Course was a little less indepth than usual for Irvine... and short... and one of the speakers lacked verbal communication skills; she was awkward and it distracted me. None the less, some great information that really helped me grasp a better understanding of how to grab the attention, and to communicate with, busy managers and directors. Also to manage conflicts better. Thanks, Coursera and UCI 👏 I went ahead and got the book recommendation Listen Up!

By Mateusz L

Sep 30, 2018

Tests are not clear when it comes to answers. The answers are based strictly on the reading material and examples provided therein. Not on actual knowledge gained. Many questions were closer to "what example did the text provide" referring to a specific sentence in the text. In addition some of the links to required reading are no longer working or the article is behind a login window. Moreover some lecures seemed more like book advertisments.

By Alexander R

Jun 25, 2020

I feel this class would have been more effective if ALL the necessary information was given in the modules, with the required readings offering support, rather than the other way around.

Many of the readings required a subscription, so I didn't have access to them. One of the links to an article led to an error message.

I think this class is appropriate for people with little to no experience with video conferencing platforms.

By Matteo B

Dec 12, 2020

There were some excellent contents in this course, and both instructors are really clear and effective. However, it felt a little bit like patchwork (too many interviews, reviews of books out of print and unavailable on Kindle...), and... in the quizzes some questions were unclear (which is ironic, in a communication course :) ). Useful anyway.

By Jolane A

Mar 31, 2021

Lots of good information, but the videos didn't add much to the readings. Also, doing all of the required reading necessitates subscription to at least two pay-to-play platforms, which isn't mentioned until you get to the readings. Some quiz questions are confusing in their construction, based on the material presented.

By Aditya J

Dec 22, 2020

It was very general. I didn't like it. There was nothing new that what we already know. I am just in college, and i know most of the stuff, so i assume, there are many people who are going to take this course, but i don't know if it is going to work for you or anyone let alone a high school graduate.

By Aira D M

Oct 11, 2020

I agree to what others have said: inconsistent modules, not well placed off. Quizzes were mostly from the readings (found in the internet, sometimes paid) and there's more than one possible answer. I hope UCI adds discussion forums onto their courses next time.

By Maggie F

Sep 12, 2016

While the course materials themselves were very useful, the quizzes didn't feel like an effective test of the material and consisted of very few questions, which didn't leave room for error (especially problematic because some questions were subjective).

By Rafael S D

Aug 18, 2016

Kinda disappointed that in a course about Communication, Margaret can be such a "so-so" communicator herself. Except that, the course is good and offers some cool tips on how to deal with that new ways of communication that we must deal of.

By Jennifer H

Jun 21, 2020

Some of the Content were good. But I was expecting to learn more about how I can improve my communication style instead of being bombarded with examples. Also, most videos were hard to hear. Volume and Clarity is an issue.

By Deleted A

Jun 20, 2019

Contents are not very organized and not in-depth. For example, many readings in "communicate with manager" section are general communication tips. Also, some outside readings requires membership of the websites.