Communicating Through Disagreement

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Communicating Through Disagreement

Instructor: Madecraft

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4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Apply active and strategic listening techniques to navigate disagreements more effectively.
Use targeted questions and key language shifts to move difficult conversations toward agreement.
Manage emotions and leverage negotiation tactics to keep tense conversations productive.

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There are 4 modules in this course

Think about a time when you disagreed or fought with another person. What was the outcome? How did it make you feel? More likely than not, you've found yourself in disagreements that didn't get resolved or that left you with a bad feeling in the pit of your stomach.

In this course, conflict resolution expert Lynne Hurdle shares her methods to ensure you're able to effectively communicate through disagreements and achieve your intended outcomes. Lynne reviews her tips and tricks to prepare yourself to participate in this conversation, effectively listen and manage your emotions, and achieve mutual understanding and agreement. She also shares how to avoid commmon pitfalls when it comes to things like venting or talking over one another. Lynne also gives examples of individuals who really excel at communication through disagreement, and what these individuals do that makes them more effective. Finally, Lynne empowers you with tips to manage disagreements and conflict more effectively, and gives her resources to help you continue your learning over time.

You'll face disagreement in every workplace and relationship, but you may not have been taught how to navigate them well. In this module, you'll build the foundational communication skills that make productive disagreement possible, so you can enter tough conversations with confidence and guide them toward genuine understanding.

What's included

6 videos2 readings1 assignment

6 videosTotal 16 minutes

Having Difficult Conversations1 minute
Preparing Yourself to Engage in the Conversation3 minutes
Starting the Conversation2 minutes
Using Active Listening Skills3 minutes
Strategic Listening for Gaining Understanding4 minutes
Using Questions to Get Clarity and More Information3 minutes

2 readingsTotal 20 minutes

Why What You Say First Changes Everything10 minutes
Beyond Hearing: What Strategic Listening Reveals10 minutes

1 assignmentTotal 15 minutes

Finding a Path Through Disagreement15 minutes

The way a conversation unfolds often has less to do with the topic being discussed and more to do with the words you choose, the emotions you manage, and the space you create for the other person to be heard. In this module, you'll develop the in-the-moment skills that keep a difficult conversation on track, so you can shift your language from adversarial to collaborative, manage strong emotions before they take over, and use silence as a deliberate tool rather than an awkward gap.

What's included

4 videos2 readings1 assignment

You've probably been in a disagreement where both people kept talking past each other, because neither person stopped to ask what the other one actually needs. In this module, you'll move beyond surface-level positions and apply proven techniques drawn from professional negotiation, so you can uncover what's really driving a disagreement, keep the other person engaged, and create the conditions for a resolution you both can accept.

What's included

3 videos1 reading1 assignment

You've built a strong set of communication tools across this course, and now it's time to practice applying them under pressure. In this module, you'll sharpen your conflict resolution skills and integrate everything from the course, so you can engage in disagreements with greater confidence, intellectual humility, and a genuine commitment to mutual understanding.

What's included

3 videos2 readings1 assignment

3 videosTotal 7 minutes

Using Conflict Resolution Techniques3 minutes
Sharpening Your Conflict Resolution Techniques3 minutes
Recommendations for Self-teaching 2 minutes

2 readingsTotal 20 minutes

Building the Conditions for Resolution10 minutes
What It Actually Takes to Change Your Mind10 minutes

1 assignmentTotal 30 minutes

Putting It All Together - Full Course Assessment30 minutes

Instructor

Madecraft

32 Courses1,010 learners

Offered by

Madecraft

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