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There are 4 modules in this course
The analytical process does not end with models than can predict with accuracy or prescribe the best solution to business problems. Developing these models and gaining insights from data do not necessarily lead to successful implementations. This depends on the ability to communicate results to those who make decisions. Presenting findings to decision makers who are not familiar with the language of analytics presents a challenge. In this course you will learn how to communicate analytics results to stakeholders who do not understand the details of analytics but want evidence of analysis and data. You will be able to choose the right vehicles to present quantitative information, including those based on principles of data visualization. You will also learn how to develop and deliver data-analytics stories that provide context, insight, and interpretation.
In this module we’ll briefly review the Information-Action Value Chain we introduced in Course 1. Then we’ll see how analytical techniques are applied in business problems, first by looking at some “classic” business problems that have been around for a long time, then by looking at some “emergent” business problems that have resulted from more recent advances in technology.
What's included
4 videos1 reading1 assignment2 discussion prompts
Show info about module content
4 videos•Total 35 minutes
0. Introduction to the Course•4 minutes
1. Information Action Value Chain Redux•5 minutes
2. Analytics in Classic Business Problems•11 minutes
3. Analytics in Emergent Business Problems•14 minutes
1 reading•Total 1 minute
Course Updates and Accessibility Support•1 minute
1 assignment•Total 20 minutes
Week 1 Quiz•20 minutes
2 discussion prompts•Total 25 minutes
Types of Analytical Problems•10 minutes
Is This a New Type of Analysis?•15 minutes
Best Practices in Data Visualization
Module 2•1 hour to complete
Module details
In this module we’ll learn about a variety of visualizations used to illustrate and communicate data. We will start with the different vehicles used to present quantitative information. We will then look at a set of examples of data visualizations and discuss what makes them effective or ineffective. Finally, we discuss Excel charts and why most of them should be avoided. After completing this module, you will be able to better understand the characteristics of good data visualization and avoid common mistakes when creating your own graphs.
What's included
7 videos1 assignment2 discussion prompts
Show info about module content
7 videos•Total 28 minutes
Module Introduction•3 minutes
Vehicles to Present Quantitative Information•5 minutes
Data Visualization Examples•4 minutes
Graphs in Excel and ASP•5 minutes
Graphical Excellence•5 minutes
Techniques to Display Multiple Variables•4 minutes
Excel Charts to Avoid•3 minutes
1 assignment•Total 30 minutes
Week 2 Quiz•30 minutes
2 discussion prompts•Total 20 minutes
Share an Example of Effective or Ineffective Visualization•10 minutes
Annual Energy Review Graph•10 minutes
Interpreting, Telling, and Selling
Module 3•2 hours to complete
Module details
In this module we’ll cover a number of topics around interpreting data, gathering additional data, and pitching our recommendations based on our analysis. First, we’ll discuss ways in which we misinterpret or misrepresent data and how to avoid them, such as mistaking correlation with causation, allowing cognitive biases to influence how we see data, and visualizing data in misleading ways. We’ll also learn how experimentation can help us obtain more data, including compromises we may need to make in measurement. Finally, we’ll discuss how we communicate our results and recommendations, with a focus on knowing our audience, telling compelling stories, and creating clear and effective communication materials.
What's included
7 videos1 assignment2 discussion prompts
Show info about module content
7 videos•Total 62 minutes
Correlation vs Causation•9 minutes
Common Cognitive Biases•10 minutes
Misleading With Data•9 minutes
Market Experiments: When the action is the question•7 minutes
Know thy Audience•11 minutes
Telling compelling stories•6 minutes
Making It Real•9 minutes
1 assignment•Total 30 minutes
Week 3 Quiz•30 minutes
2 discussion prompts•Total 25 minutes
What Examples of Correlation vs. Causation Have You Recently Encountered?•10 minutes
CNN Article about Four-Day Work Week. Is This a Good Data-Based Argument?•15 minutes
Acting on Data
Module 4•3 hours to complete
Module details
In our final module we’ll walk through two case studies and illustrate the ideas we’ve covered in the course and in the specialization as a whole. The first case shows how experimentation can be used to create data, sometimes with surprising results. The second case presents a comprehensive analysis that illustrates the entire analytic lifecycle, and shows how different methods and both quantitative and qualitative analysis can be brought together to solve one strategically important analytical problem.
What's included
4 videos2 assignments2 discussion prompts
Show info about module content
4 videos•Total 40 minutes
Case Study 1: Experiment Driven Analytics and Customer Churn•12 minutes
Case Study 2: Multidimensional Analysis for Customer Acquisition - Part 1•6 minutes
Case Study 2: Multidimensional Analysis for Customer Acquisition - Part 2•12 minutes
Case Study 2: Multidimensional Analysis for Customer Acquisition - Part 3•10 minutes
2 assignments•Total 90 minutes
Week 4 Quiz•30 minutes
Final Course Assignment•60 minutes
2 discussion prompts•Total 20 minutes
Communicating Control Group Results•10 minutes
The "Science and Art" of Analytics•10 minutes
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Is financial aid available?
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