If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
Setting Expectations & Assessing Performance Issues
Setting Expectations & Assessing Performance Issues
This course is part of Coaching Skills for Managers Specialization
Instructor: Kris Plachy
25,042 already enrolled
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4.8
(671 reviews)
17 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace
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Assessments
3 assignments
Taught in English
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This course is part of the Coaching Skills for Managers Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 4 modules in this course
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
What's included
12 videos5 readings1 assignment2 discussion prompts
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
What's included
7 videos4 readings1 assignment2 discussion prompts
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
What's included
6 videos1 reading1 assignment1 peer review
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
What's included
4 videos1 peer review
Instructor
Instructor ratings
4.8 (131 ratings)Offered by
Recommended if you're interested in Leadership and Management
Automatic Data Processing, Inc. (ADP)
University of California, Davis
Starweaver
University of Minnesota
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4.8
671 reviews
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AC
5
Reviewed on Apr 26, 2020
Excellent content and outstanding Professor. Kris just makes you enjoy the coaching challenges!!!
KB
5
Reviewed on Aug 22, 2018
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
MB
5
Reviewed on Sep 26, 2021
Amazing course with great instructor. Topics are discussed in a very relatable manner. Thank you Coursera.
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Frequently asked questions
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