Setting Expectations & Assessing Performance Issues

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Setting Expectations & Assessing Performance Issues

This course is part of Coaching Skills for Managers Specialization

Instructor: Kris Plachy

27,849 already enrolled

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4 modules

Gain insight into a topic and learn the fundamentals.

717 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

717 reviews

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

97%

Most learners liked this course

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Assessments

8 assignments¹

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Taught in English

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This course is part of the Coaching Skills for Managers Specialization

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There are 4 modules in this course

If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!

This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.

What's included

16 videos5 readings3 assignments

16 videos Total 83 minutes

Welcome to Setting Expectations & Assessing Performance Issues 3 minutes
Introduction to Designing Performance Expectations 2 minutes
Three Constructs for Performance: Process, People, & Practice - Part 1 6 minutes
Three Constructs for Performance: Process, People, & Practice - Part 2 7 minutes
Mission & Purpose - Part 1 4 minutes
Mission & Purpose - Part 2 4 minutes
What is Your Sentence? - Part 1 4 minutes
What is Your Sentence? - Part 2 4 minutes
Expectations Overview 8 minutes
Expectations vs. The Manual 7 minutes
Giving Feedback (Optional) 5 minutes
Beginning to Define Expectations 6 minutes
Expectations and Standards - Part 1 5 minutes
Expectations and Standards - Part 2 6 minutes
Defining Expectations for Leaders and the Team 6 minutes
Leadership Compass 6 minutes

5 readings Total 46 minutes

Course Navigation and Safety Statement 1 minute
Elements of Mission Statements 15 minutes
Dan Pink: What is Your Sentence? 15 minutes
Worksheet: Clarifying Expectations vs. the Manual 5 minutes
12 Vision Questions To Focus Your Organization 10 minutes

3 assignments Total 90 minutes

What Is Your Sentence? 30 minutes
Write Your Team or Department Mission Statement 30 minutes
Module 1 Quiz 30 minutes

We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.

What's included

10 videos5 readings2 assignments

10 videos Total 54 minutes

Introduction to Key Performance Indicators and Accountability 2 minutes
Key Performance Indicators 7 minutes
Defining Individual Goals - Part 1 5 minutes
Defining Individual Goals - Part 2 7 minutes
Accountability Defined 5 minutes
Tactical vs. Developmental Accountability - Part 1 3 minutes
Tactical vs. Developmental Accountability - Part 2 6 minutes
Having an Accountability Conversation - Part 1 5 minutes
Having an Accountability Conversation - Part 2 8 minutes
Why Managers are Uncomfortable with Accountability Conversations 6 minutes

5 readings Total 80 minutes

Performance Management and KPIs 15 minutes
Performance Management That Puts People First 10 minutes
What is Your Accountability? 15 minutes
Worksheet: Accountability 30 minutes
Right Way to Hold People Accountable 10 minutes

2 assignments Total 60 minutes

Identifying KPIs and Building an Accountability Plan 30 minutes
Module 2 Quiz 30 minutes

In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.

What's included

9 videos1 reading2 assignments

9 videos Total 45 minutes

Introduction to Diagnosing and Addressing Performance Gaps 1 minute
Diagnosing and Addressing Performance Gaps 6 minutes
Coaching Algebra 8 minutes
Skillset Coaching - Part 1 5 minutes
Skillset Coaching - Part 2 5 minutes
Mindset Coaching - Part 1 5 minutes
Mindset Coaching - Part 2 6 minutes
Putting it all Together - Part 1 4 minutes
Putting it all Together - Part 2 4 minutes

1 reading Total 10 minutes

Overcoming the Toughest Common Coaching Challenges 10 minutes

2 assignments Total 60 minutes

Applying Coaching Algebra to Skillset & Mindset Gaps 30 minutes
Module 3 Quiz 30 minutes

In this final module, you will bring together everything from Courses 1 and 2 to define your personal coaching philosophy. You’ll reflect on the purpose behind your coaching, clarify what coaching means to you, and create a concise mission or purpose statement for your team. You’ll also identify key performance indicators (KPIs) for roles within your organization to support clarity and accountability. By the end of the module, you will have a clear, practical framework for how you lead, coach, and set expectations.

What's included

3 videos1 assignment

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Instructor

Instructor ratings

(147 ratings)

Kris Plachy

University of California, Davis

6 Courses 120,650 learners

Offered by

University of California, Davis

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Reviewed on Dec 16, 2022

Perfect Course have learned a lot and will proceed learning and developing myself according what i learned here; Thank you

Reviewed on May 2, 2018

Really this course was excellent, how we have to assess performance issues of our team members was explained well. i am implementing in my organization.

Reviewed on Oct 20, 2016

Instructor is very engaging and provides additional learning resources. Content very useful for long-time and new leaders and managers. Great specialization!!!!

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