What frameworks are used in this course?

ADKAR, Knowles Adult Learning Theory, John Kotter's 8-Step Process for Leading Change are all utilized in the content for this course.

What roles benefit most from this course?

This course is useful for HR professionals, operations staff, project coordinators, supervisors, team leads, and anyone supporting organizational change.

Will this course help me influence change without formal authority?

Yes. The course includes strategies for communicating change, building trust, and influencing others even when you are not the formal decision-maker.

What will I learn about resistance to change?

You will learn how to build awareness, create desire, communicate with empathy, and reduce resistance during change initiatives.

Does this course cover change adoption and measurement?

Yes. You will learn how to track readiness, adoption, and reinforcement using practical metrics.

How practical is this course?

It is highly practical. You will learn workplace-ready strategies for communication, buy-in, training, and adoption.

How long does the course take?

The course is designed to be completed in about 1 hour and 15 minutes.

Is this course only for people in large organizations?

No. The skills in this course can be applied in teams and organizations of many sizes across different industries.

Is this course created by or affiliated with Prosci?

No. This course is independently developed and is not affiliated with, endorsed by, or sponsored by Prosci, Inc.

What will I get if I purchase the Certificate?

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Change Management Fundamentals: ADKAR for Beginners

Ends soon! Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now

Change Management Fundamentals: ADKAR for Beginners

Instructor: Keith Gibson

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 hour to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

1 hour to complete

Flexible schedule

Learn at your own pace

What you'll learn

Apply empathetic leadership techniques to support people through change.
Communicate change clearly, build buy-in, and influence without formal authority.
Teach new behaviors and measure adoption, readiness, and reinforcement.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

There are 4 modules in this course

Lead organizational change with confidence using practical, people‑centered strategies inspired by ADKAR, a widely used change management model that helps people adopt change at work. In this course, you’ll learn how to communicate change clearly, build buy‑in, reduce resistance, teach new behaviors, and measure adoption, whether you lead teams, support operations, or influence others without formal authority.

Why This Course Matters Organizations succeed or struggle based on how well people adapt to change. That’s why change management skills are increasingly valuable across business, HR, operations, project coordination, healthcare, customer service, and transformation roles. This course gives you a clear, structured approach for guiding people through change in a human‑centered, supportive way. Career Impact Change management is a highly transferable skill for professionals who help teams adopt new processes, systems, and ways of working. This course helps you build practical workplace skills that support roles in project delivery, operations improvement, people management, HR support, and organizational change initiatives. In interviews you can highlight an awareness of ADKAR, Kotter's Process and Knowles Adult Learning Theory. What You’ll Learn • Lead change with empathy and influence • Build awareness, desire, and buy-in • Teach new behaviors effectively • Measure adoption and reinforcement What Makes This Course Unique ✔ Beginner-friendly and practical ✔ Built around the ADKAR change management model ✔ Utilizes Kotter's 8-Step Process for Leading Change and Knowles Adult Learning Theory ✔ Focused on real workplace communication and adoption ✔ Short lessons designed for efficient learning ✔ Useful for professionals across many industries and roles Who Should Take This Course This course is for team leads, project coordinators, HR professionals, operations staff, healthcare professionals, customer service leaders, and anyone responsible for driving or supporting organizational change. Enroll to build practical change management skills you can apply right away to help people move from awareness to adoption with greater clarity and confidence. Trademark notice: ADKAR® is a registered trademark of Prosci, Inc. This course is not affiliated with, endorsed by, or sponsored by Prosci.

Welcome! In this module, you’ll explore what it means to lead change from any position, even without formal authority. Inspired by the ADKAR model, you’ll learn how to build a compelling case for change and communicate its importance in a way that resonates with others. The lessons focus on overcoming resistance, guiding people through uncertainty, and using empathy as a leadership tool. By the end, you’ll understand how to champion change confidently and credibly within your organization.

What's included

3 videos1 reading1 assignment

This module teaches you how to promote change so that people understand why it matters and feel motivated to support it. You’ll learn to craft a persuasive change narrative that captures attention and builds early buy-in. Influenced by the awareness and desire concepts commonly associated with the ADKAR change model, you'll strengthen your ability to influence attitudes, shift perceptions, and spark momentum. By the end, you’ll be able to communicate change with clarity, confidence, and impact.

What's included

1 video1 reading2 assignments

In this module, you’ll learn how to teach and guide others through change using simple, clear explanations and supportive learning strategies. You’ll explore how adult learning principles can help people better absorb new processes and adapt successfully. The module shows you how to break concepts down, mentor others step‑by‑step, and create an environment where people feel safe asking questions. Inspired by the knowledge and ability stages of the ADKAR framework, you'll become a steady, reliable source of knowledge during times of transition.

What's included

1 video1 reading2 assignments

This last module focuses on measuring the success of your change efforts using practical, easy‑to‑apply metrics. You’ll learn how to track progress, evaluate adoption, and understand whether your strategies are working. The lessons guide you in choosing the right indicators, interpreting results, and adjusting your approach based on data. Measuring adoption helps reinforce lasting change, a principle reflected in the reinforcement stage of the ADKAR change framework. By the end, you’ll be equipped to assess change outcomes with confidence and demonstrate the real impact of your work.

What's included

1 video1 reading3 assignments

Instructor

Keith Gibson

Knowledge Accelerators

24 Courses420,252 learners

Offered by

Knowledge Accelerators

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions

Yes. This course is designed for beginners and does not require prior change management experience.

Change management is the process of helping people successfully move from the old way of working to the new one. It’s all about clear communication, empathy, and giving people the support they need so change feels manageable and not overwhelming. The skills you’ll learn in this course align with widely used change‑leadership practices, making them easy to apply in real workplace situations.

No, you don’t need any background with ADKAR. ADKAR® is a registered trademark of Prosci, Inc. It refers to a well‑known change management framework focused on Awareness, Desire, Knowledge, Ability, and Reinforcement. We briefly introduce the model for context, but the course focuses on practical skills that are inspired by it.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

Change Management Fundamentals: ADKAR for Beginners

Change Management Fundamentals: ADKAR for Beginners

What you'll learn

Skills you'll gain

Details to know

See how employees at top companies are mastering in-demand skills

There are 4 modules in this course

Module 1: Leading Change with ADKAR: Becoming a Better Champion

What's included

3 videosTotal 10 minutes

1 readingTotal 3 minutes

1 assignmentTotal 3 minutes

Module 2: Learn to Market the Change

What's included

1 videoTotal 3 minutes

1 readingTotal 3 minutes

2 assignmentsTotal 8 minutes

Module 3: Be a Teacher of Change

What's included

1 videoTotal 3 minutes

1 readingTotal 3 minutes

2 assignmentsTotal 8 minutes

Module 4: Discover Metrics for Change

What's included

1 videoTotal 2 minutes

1 readingTotal 3 minutes

3 assignmentsTotal 11 minutes

Instructor

Offered by

Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.

Save on skills that make you shine with 40% off 3 months of Coursera Plus

Drive your business forward and empower your teams

Frequently asked questions

More questions

Change Management Fundamentals: ADKAR for Beginners

Change Management Fundamentals: ADKAR for Beginners

What you'll learn

Skills you'll gain

Details to know

See how employees at top companies are mastering in-demand skills

There are 4 modules in this course

Module 1: Leading Change with ADKAR: Becoming a Better Champion

What's included

Module 2: Learn to Market the Change

What's included

Module 3: Be a Teacher of Change

What's included

Module 4: Discover Metrics for Change

What's included

Instructor

Offered by

Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.

Save on skills that make you shine with 40% off 3 months of Coursera Plus

Drive your business forward and empower your teams

Frequently asked questions

1. Is this course suitable for complete beginners?

2. What is change management?

3. Do I need background knowledge of the ADKAR model?

More questions