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Learner Reviews & Feedback for Call Center Customer Service by CVS Health
91 ratings
About the Course
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service.
-By the end of the course, you will be able to:
-Create positive interactions with customers
-De-escalate conflict with customers
-Create solutions to customer problems
-Describe the different roles in call center customer service
To be successful in this course, it is recommended that you complete the two courses in this program.
Top reviews
SS
Feb 16, 2024
An interesting and educating course everyone should try
AJ
Apr 10, 2025
Very good course that really prepares you for a customer service role especially remotely!
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By Monica T
•May 29, 2025
I provide all my assignments, and the introduction is still locked, so it's holding me up to earn my certificate. I reached out several times - This is frustrating, when I need to place this on my resume = Paid for the year and it's not being utilize.