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Professional Skills: Assessing Conflict

Professional Skills: Assessing Conflict

This course is part of Professional Skills: Conflict Management and Negotiation Specialization

Instructor: Tyler Galarneau

Included with

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5 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

5 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Identify the nature and causes of various conflicts
Recognize and interpret different reactions to conflict
Develop active listening and questioning techniques to understand underlying interests

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

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Build your subject-matter expertise

This course is part of the Professional Skills: Conflict Management and Negotiation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 5 modules in this course

Develop the skills to recognize and understand conflict before it escalates. This course helps you identify conflict types, assess reactions, and apply effective resolution strategies.

Conflict is unavoidable, but managing it effectively starts with knowing how to assess it. Assessing Conflict, developed by ASU’s Sandra Day O’Connor College of Law, equips professionals with the tools to evaluate the nature, causes, and potential responses to conflict in workplace. You'll explore practical frameworks for identifying conflict, understanding its dynamics, and navigating interpersonal and institutional disputes. Through interactive exercises, self-reflection, and real-world scenarios, you'll learn how to listen actively, ask strategic questions, and anticipate reactions to create more constructive outcomes. Whether you're addressing team tensions or organizational challenges, this course gives you a foundational conflict assessment toolkit to respond with clarity and confidence.

Module details

This module introduces you to the fundamental aspects of conflict, helping you understand its various causes and manifestations. You will learn to identify different types of conflicts and assess their underlying dynamics, which is crucial for effective resolution. By exploring real-world scenarios and practical tools, this module will equip you with the foundational knowledge needed to approach conflict situations with clarity and insight.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Identifying the nature of conflict10 minutes

7 pluginsTotal 47 minutes

Identifying the nature of conflict: Causes and resources7 minutes
Identifying the nature of conflict: Assessing relevant conflicts4 minutes
Practice the solution: Assessing relevant conflicts10 minutes
Job aid: Conflict types3 minutes
Reflect on the solution: Identifying the nature of conflict10 minutes
Widely misunderstood and often missed: Key takeaways3 minutes
Apply the solution: Identifying conflicts10 minutes

Understanding how individuals and groups react to conflict is a critical skill for effective conflict management. This module will guide you through recognizing and interpreting different emotional and behavioral responses to conflict. You will learn to identify common reaction patterns, assess their impact, and develop strategies to navigate these reactions constructively, fostering a more productive environment for resolution.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Recognizing reactions to conflict10 minutes

7 pluginsTotal 46 minutes

Recognizing reactions to conflict: Causes and resources5 minutes
Recognizing reactions to conflict: Assessing reactions to conflict 5 minutes
Practice the solution: Assessing reactions to conflict10 minutes
Job aid: Different reactions to conflicts3 minutes
Reflect on the solution: Recognizing reactions to conflict10 minutes
Assessment and anticipation: Key takeaways3 minutes
Apply the solution: Recognizing reactions to conflicts10 minutes

Active listening is a cornerstone of effective conflict resolution, enabling you to uncover the true interests and needs behind stated positions. In this module, you will develop advanced active listening skills, learning to listen purposefully and empathetically. By mastering these techniques, you will be able to understand what others truly mean, even when their words may suggest otherwise, paving the way for more meaningful and sustainable solutions.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Listening actively for interests10 minutes

7 pluginsTotal 45 minutes

Listening actively for interests: Causes and resources5 minutes
Listening actively for interests: Listening actively and purposefully 4 minutes
Practice the solution: Listening actively and purposefully10 minutes
Job aid: Listening actively and purposefully3 minutes
Reflect on the solution: Listening actively for interests10 minutes
What they say and what it means: Key takeaways3 minutes
Apply the solution: Listening actively for interests10 minutes

Asking the right questions is an art that can unlock deeper understanding and facilitate breakthroughs in conflict situations. This module will teach you how to formulate insightful questions that build towards a comprehensive understanding of the conflict. You will learn to balance different question types and use them strategically to gather information, clarify perspectives, and guide discussions towards constructive outcomes.

What's included

1 assignment7 plugins

1 assignmentTotal 10 minutes

Quiz: Asking questions10 minutes

7 pluginsTotal 45 minutes

Asking questions: Causes and resources5 minutes
Asking questions: Building to the right questions4 minutes
Practice the solution: Building to the right questions10 minutes
Job aid: Starting with open-ended questions3 minutes
Reflect on the solution: Asking questions10 minutes
Balance statements and questions types: Key takeaways3 minutes
Apply the solution: Asking questions10 minutes

This concluding module provides an opportunity to provide feedback on your learning experience and acknowledge your successful completion of the course, preparing you to apply your new skills in real-world scenarios.