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Agile Business Processes: Systems for Operational Success

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Agile Business Processes: Systems for Operational Success

Instructor: Shannon Pettiford

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

No prior experience required

2 weeks to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

12 assignments¹

AI Graded see disclaimer

Taught in English

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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There are 4 modules in this course

The primary objectives of this course are to introduce business process concepts and strategies. You will learn how to understand and specify the flow of work responsibility and movement of information throughout an enterprise. For businesses to maximize the benefits of technology, they must transform their ad-hoc and often poorly defined ways of doing things to formal business processes. In addition, you will explore frameworks for business process management. You will also learn about the importance of business mapping as well as how to analyze stakeholders and keep them involved in the process.

Module details

In this module, we'll discover today's business landscape, where organizations grapple with challenges that may hinder their competitiveness. Technological advancements, changing consumer preferences, and unpredictable market dynamics create an environment where the only constant is change. Legacy systems and organizational structures can impede an organization's ability to adjust accordingly. This inability to adapt, leverage insights from data, and adopt proactive-thinking culture can stifle progress within organizations. The only clear path forward is to adapt to this evolving terrain. Adapting to new technologies (i.e., AI), developing a culture of innovation, and encouraging a mindset open to continuous improvement are vital for organizations to stay competitive.

What's included

1 video16 readings2 assignments1 discussion prompt

1 videoTotal 6 minutes

Organizational system evolution6 minutes

16 readingsTotal 197 minutes

Course Overview1 minute
Syllabus - Introduction to Business Process Engineering10 minutes
Academic Integrity1 minute
Thriving in the Digital Age1 minute
Thriving in the Digital Age: Readings73 minutes
What is Business Agility?1 minute
Business Agility Readings35 minutes
Historical Context 4 minutes
Why Do Organizations Struggle? 1 minute
Understanding Organizational Operating Systems2 minutes
Organizational Inefficiencies1 minute
Top 10 IT Tech for 2023 10 minutes
Competencies of Business Agility Overview1 minute
Podcast by SAFe on business agility 50 minutes
Competencies of Business Agility5 minutes
Conclusion1 minute

2 assignmentsTotal 4 minutes

Check Your Knowledge: Thriving in the Digital Age2 minutes
Check Your Knowledge: Agile Product Delivery2 minutes

1 discussion promptTotal 10 minutes

Meet Your Fellow Learners10 minutes

In this module, we will learn about business process mapping and how it offers numerous benefits to improve efficiency and lead to greater productivity. Business process mapping is the cornerstone of understanding and improving organizational workflows. It involves identifying, analyzing, and visualizing processes to streamline operations.

What's included

1 video11 readings3 assignments

1 videoTotal 5 minutes

Business Process Management5 minutes

11 readingsTotal 191 minutes

Business Process Mapping in the Digital Age1 minute
BPM Resources & Media95 minutes
What is the relationship between Business Process Management and technology?1 minute
Brief History of Business Process Mapping2 minutes
Evolution of BPM22 minutes
BPM “Mystifying” Points Versus Reality3 minutes
The Iceberg Syndrome5 minutes
Process Focused Business Transformation House6 minutes
Exploring “Reality” 3 minutes
Understanding BPM3 minutes
Business Process Mapping Resources & Media50 minutes

3 assignmentsTotal 12 minutes

Questions to Consider: Business Process Mapping2 minutes
Check Your Knowledge: Business Process Management6 minutes
Check Your Knowledge: Process Focused Business Transformation House4 minutes

In this module, you will learn about business analysis, business models, and how to gather and prioritize requirements. You will learn about the series of plans that help document and set business expectations, which contribute to a business’s success. You will learn what goes into a plan as well as how to draft an effective one. We will also explore the role of the business analyst and how understanding such a role can improve your work as an engineer.

What's included

1 video25 readings5 assignments1 peer review

1 videoTotal 5 minutes

Navigating Complexities in Business5 minutes

25 readingsTotal 87 minutes

Business Analysis Framework1 minute
Overview of Business Analysis in Project Management 2 minutes
Importance of a Well-Defined BA Plan 2 minutes
Key Components of a Comprehensive Business Analysis Plan3 minutes
Why Is Having a Plan Important to How an Engineer Approaches Work?2 minutes
Understanding Elicitation in Business Analysis3 minutes
Crafting an Effective Elicitation Plan5 minutes
In-Depth Exploration of Elicitation Techniques5 minutes
Elicitation Considerations3 minutes
Elicitation Considerations - Part 23 minutes
Successful Implementation of Requirements Traceability4 minutes
Types of Models in Business Analysis: Textual Modeling3 minutes
Types of Models in Business Analysis: Graphical Modeling3 minutes
Integration of BA Activities in the Project Management Lifecycle2 minutes
Techniques for Prioritizing Requirements3 minutes
Navigating Complexity: An Overview2 minutes
Collaborative Workshop: Mapping BA Activities to Project Phases2 minutes
Process Mapping 3 minutes
Understanding the Basics of Process Mapping 1 minute
Shapes Used in Process Mapping10 minutes
Creating a Relationship Map2 minutes
Creating the Cross-Functional Process Map5 minutes
Process Map Example10 minutes
SWOT Analysis5 minutes
Understanding Gap Analysis3 minutes

5 assignmentsTotal 99 minutes

Check Your Knowledge: BA Plan and Components3 minutes
Boston Marathon Project: Elicitation Techniques and Requirement Prioritization60 minutes
Check Your Knowledge: Elicitation3 minutes
Check Your Knowledge: Identifying and Prioritizing Requirements3 minutes
Business Analysis Framework Quiz30 minutes

1 peer reviewTotal 60 minutes

Gap Analysis60 minutes

In this module, we will look into strategies for keeping our stakeholders engaged. Through lessons in stakeholder analysis, mapping, and engagement, you will learn how to take a strategic approach to identify, understand, and involve stakeholders throughout the project lifecycle.

What's included

2 videos17 readings2 assignments1 peer review1 discussion prompt

2 videosTotal 8 minutes

Elevator Statements3 minutes
Stakeholder Analysis 4 minutes

17 readingsTotal 64 minutes

Stakeholder Analysis1 minute
Unlocking the Value of Personas in User-Centered Design2 minutes
Persona Sample: Emily, the Tech-Savvy Freelancer10 minutes
Unlocking Visibility: The Significance of Information Radiators in Agile2 minutes
Key Components of Agile Information Radiators5 minutes
Distinguishing Information Radiators from Project Updates10 minutes
Crafting an Agile Charter: Navigating Uncertainty with Clarity2 minutes
Elements of an Agile Project Charter: Navigating the Agile Landscape3 minutes
Elements of Elevator Statements: Articulating Project Essentials with Precision3 minutes
Stakeholder Engagement and Analysis: Navigating the Tapestry of Collaboration10 minutes
Navigating the Agile Landscape: Educating and Addressing Stakeholder Concerns 2 minutes
Understanding Stakeholder Concerns in Agile Adoption: A Varied Landscape 2 minutes
Unlocking the Value: Benefits of Keeping Stakeholders Engaged2 minutes
Principles of Stakeholder Engagement: Nurturing Collaborative Success3 minutes
Enhancing Workshop Effectiveness: Recommendations for Success3 minutes
Unlocking the Essence of Stakeholder Engagement and Agile Practices: A Comprehensive Summary3 minutes
Congratulations1 minute