IT Support

Explore the key skills and qualifications needed for a career in information technology. Learn how professionals in roles such as IT support specialist play a crucial part in keeping organizational technology systems running smoothly.

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[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

[Featured Image] A learner works on their laptop beside their dog while studying binary classification.

Binary Classification for Beginners

Binary classification can help predict outcomes. Explore how it relates to machine learning and binary classification applications in different professional fields.

October 30, 2024

Article

[Featured Image] A technical consultant holds a tablet while talking with a colleague as they walk through an office.

What Is a Technical Consultant? And How to Become One

Learn more about what a technical consultant does and how to start your career as one, including the education and training requirements needed for the role.

October 25, 2024

Article

[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

[Featured Image] A learner works on their laptop beside their dog while studying binary classification.

Binary Classification for Beginners

Binary classification can help predict outcomes. Explore how it relates to machine learning and binary classification applications in different professional fields.

October 30, 2024

Article

Explore popular IT support courses

Status: Free Trial
Status: AI skills

Google

Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, Network Administration, Information Systems Security, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, General Networking, Ruby (Programming Language), Desktop Support, Web Presence, Interviewing Skills

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
215K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial

Google

Skills you'll gain: Desktop Support, Package and Software Management, Technical Support and Services, Computer Hardware, Technical Support, Software Installation, System Support, Network Support, General Networking, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Technical Writing, Computer Systems, Linux

4.8
Rating, 4.8 out of 5 stars
164K reviews

Beginner · Course · 1 - 3 Months

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Computer Hardware, Authorization (Computing), Hardware Architecture, Cloud Services, Microsoft Power Automate/Flow, Microsoft Teams, Generative Model Architectures, Hardening, Data Warehousing, Network Protocols, Data Storage, Productivity Software, Cloud Computing, Data Security, Data Storage Technologies, Firewall, Security Controls, General Networking, Problem Management, Multi-Factor Authentication

4.8
Rating, 4.8 out of 5 stars
1.6K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured Image] A person looking at a computer monitor using exFAT to organize their files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with their colleague as they look on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] Two people on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2026 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

[Featured Image] A smiling woman IT support specialist talks on a headset to a customer as she looks at a desktop in front of her.

IT Support Specialist: Responsibilities, Skills, and How to Get Started

Working as an IT support specialist can be a satisfying career or an opportunity to build the necessary skills to advance in tech. Learn about the key tasks this role handles, the skills you'll need to succeed, and how to get started.

September 30, 2024

Article

[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.

The Differences Between exFAT vs. NTFS

If you’re looking to create a file system, you’ll likely need to evaluate exFAT versus NTFS. Discover the distinctions between these two systems and how to decide between them to choose the option that best meets your particular needs.

September 30, 2024

Article

[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.

What Is IT Service Management?

IT service management is a standard process that many organizations adopt to streamline their information technology. Discover more about IT service management, why it's important for many organizations, and how to pursue a career in this field.

September 30, 2024

Article

[Featured Image] A technical consultant holds a tablet while talking with a colleague as they walk through an office.

What Is a Technical Consultant? And How to Become One

Learn more about what a technical consultant does and how to start your career as one, including the education and training requirements needed for the role.

October 25, 2024

Article

[Featured Image] A person looking at a computer monitor using exFAT to organize their files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with their colleague as they look on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] Two people on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2026 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

[Featured Image] A smiling woman IT support specialist talks on a headset to a customer as she looks at a desktop in front of her.

IT Support Specialist: Responsibilities, Skills, and How to Get Started

Working as an IT support specialist can be a satisfying career or an opportunity to build the necessary skills to advance in tech. Learn about the key tasks this role handles, the skills you'll need to succeed, and how to get started.

September 30, 2024

Article

[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.

The Differences Between exFAT vs. NTFS

If you’re looking to create a file system, you’ll likely need to evaluate exFAT versus NTFS. Discover the distinctions between these two systems and how to decide between them to choose the option that best meets your particular needs.

September 30, 2024

Article

[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.

What Is IT Service Management?

IT service management is a standard process that many organizations adopt to streamline their information technology. Discover more about IT service management, why it's important for many organizations, and how to pursue a career in this field.

September 30, 2024

Article

In today's data-driven world, professionals skilled in IT disciplines are in high demand across many industries. A career in this fast-growing field provides opportunities to use technical skills to drive meaningful business impact. Explore the diverse career paths, essential skills, and job types within IT to start your journey in this exciting and rewarding domain.

Ready to start learning? Explore our catalog of IT support, CompTIA A+, and technical support courses for beginners and experienced professionals.

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