Northeastern University
Intro to Managing Healthcare Supply Chain Operations
Northeastern University

Intro to Managing Healthcare Supply Chain Operations

Gilbert Nyaga

Instructor: Gilbert Nyaga

1,536 already enrolled

Included withCoursera Plus

Gain insight into a topic and learn the fundamentals.
4.9

(10 reviews)

Beginner level
No prior experience required
17 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.9

(10 reviews)

Beginner level
No prior experience required
17 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace

Details to know

Earn a career certificate

Add to your LinkedIn profile

Assessments

23 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

The Covid-19 pandemic brought about many supply chain challenges including material shortages, labor shortages, and capacity limitations. This highlights the need to understand and effectively manage supply chain operations. In this module we’ll focus on the definition of operations and supply chain management, the continuum of care, and other factors driving healthcare. You’ll explore the key challenges in healthcare supply chains, and examine why healthcare providers need to pay greater attention to these crucial areas of their operations.

What's included

8 videos10 readings7 assignments2 discussion prompts

In many healthcare organizations, the design and management of operations processes is not clear. As a result, there are many activities done that do not necessarily add value to the process and ultimately hinder effective care delivery. In this module, the idea of process thinking is emphasized. Process thinking is a way of viewing activities in an organization as a collection of processes and that the outcome is a result of the process. To improve outcomes, you have to address the steps in the process.

What's included

6 videos7 readings7 assignments2 peer reviews1 discussion prompt

Quality is an important consideration in healthcare by customers or patients, organizations, and government agencies. It has many dimensions depending on who is defining it. For example, a patient’s experience at a hospital’s waiting room will influence their perception of the quality of care received at that facility. At the same time, if they do not get well after treatment, they may perceive the treatment received and the provider as of low quality. In this module, you will examine the concept of quality and quality management in healthcare.

What's included

3 videos5 readings5 assignments1 discussion prompt

Building upon the concept of quality as it was explored in the previous module, this module will now define quality in terms of waste management and quality control. Toyota Production Systems originally outlined seven lean wastes that occur in operational processes. Now, you will learn more about Lean principles, controlling waste in the healthcare setting, and how to improvement approaches to managing waste and improving quality within the organization.

What's included

4 videos6 readings4 assignments1 peer review

Instructor

Instructor ratings
5.0 (6 ratings)
Gilbert Nyaga
Northeastern University
3 Courses2,219 learners

Offered by

Recommended if you're interested in Leadership and Management

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 10

4.9

10 reviews

  • 5 stars

    81.81%

  • 4 stars

    9.09%

  • 3 stars

    0%

  • 2 stars

    0%

  • 1 star

    9.09%

DC
5

Reviewed on Dec 9, 2023

KP
5

Reviewed on Dec 12, 2023

New to Leadership and Management? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions