Essential Skills for First-Time Managers Specialization

Understand the core components and types of communication used in modern workplaces

Use body language, gestures, and virtual meeting etiquette to communicate with an impact

Overcome common communication barriers and develop active listening strategies

Enhance clarity and tone in written communication, including professional emails

Craft professional and effective email communications suited for workplace scenarios

Maintain clarity, correct tone, and etiquette in various types of messages

Use clear subject lines, bullet points, and structured formatting

Respond promptly, escalate issues professionally, and apply reply best practices

Master time-saving techniques such as Pomodoro, Eisenhower Box, and Ivy Lee

Prioritize tasks effectively with proven goal-setting frameworks

Learn to keep organized and plan strategically for improved productivity

Maintain a good work-life balance with effective time management skills

Understand POSH regulations, legal obligations, and organizational compliance

Identify and address workplace misconduct, harassment, and gender insensitivity

Promote awareness, inclusivity, and safe workplace behavior through training

Master fundamental principles and significance of emotional intelligence skills

Regulate your emotional responses and cultivate self-awareness

Incorporate social skills and empathy into workplace communication

Effectively resolve conflicts and establish robust relationships

Comprehend the fundamental principles of effective cooperation and collaboration

Encourage teams and foster ongoing improvement by providing feedback

Utilize effective team-based strategies to resolve workplace disputes

Utilize emotional intelligence and diversity to enhance collaboration

Gain a comprehensive understanding of workplace stress and its causes

Manage high-pressure situations with calmness and clarity

Identify the early indicators of stress in yourself and others

Develop long-term resilience to maintain well-being

Understand workplace conflicts and the need for effective conflict management

Identify typical conflict triggers and learn how to avoid escalation

Utilize established conflict management models, such as Glasl's and Thomas-Kilmann's

Master communication and feedback skills to deal with disagreements calmly

Prepare effectively and use communication to gain a negotiation edge

Master negotiation types and their importance in the workplace

Apply win-win strategies and recognize psychological tactics

Negotiate confidently under pressure and with limited power

Understand the importance of team diversity and inclusive collaboration

Encourage fairness, equity, and respect in professional contexts

Identify and deal with unconscious bias when hiring and making decisions

Identify and respond to microaggressions in the workplace