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Learner Reviews & Feedback for Improve Business Performance with Google Forms by Coursera Project Network
555 ratings
About the Course
By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Top reviews
AB
Jul 23, 2020
This guided project is well outlined. It is easy to understand and follow. Through this project, I was able to learn a new skill in creating viable survey forms to be used in my current profession.
JJ
Jun 20, 2020
This course or project is very practical and doable. I can easily learn the steps on how to create survey form for free. Thank you for the opportunity given to me to join this course for free.
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101 - 102 of 102 Reviews for Improve Business Performance with Google Forms
By Rajan B
•Jul 1, 2020
no use. these things we can learn just by opening google form itself. no need for lecture.
By SINDHU S
•Nov 30, 2021
good course