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There are 3 modules in this course
COURSE 6 of 7. Fragmented healthcare has created the need for healthcare reform, changing how healthcare is delivered and managed by shifting the structure and culture of healthcare organizations across the U.S. In this course, you will explore ways that provider organizations can successfully move from volume to value through implementing Quality Improvement plans and Continuous Quality Improvement. Organizational improvement is a continuous process. To be successful means coming to grips with things you have to do, how they get done, and who needs to be involved. Paramount to the process is recognizing that every role—every team member—in the organization is important to a successful VBC strategy. You will also learn about adaptive leadership and how to advance vision and innovation through collaboration. Collaborative relationships between team members and leadership are critical to the transformation. You will explore strategies to gain buy-in, agreement, and understanding about the organization’s vision of value-based care and learn to engage team members in developing solutions to challenges. In the summative assignment, you will identify a measurable value-based care goal that would benefit from process improvement, describe how that goal will be communicated with the care team, and explain your role in leading the targeted improvements.
If you participated in earlier courses, you have learned that the journey from volume to value for any provider organization is one of continuous improvement and change. Successfully moving to a value-based care agreement with a health plan takes many steps and is not completed all at once. In Course 5, new competencies, new roles and responsibilities for staff, and new financial and other measures required for a successful transition to and ongoing maintenance of a value-based care organization were examined, in addition to some of the challenges in the transition and ongoing work. Throughout, it was clearly noted that a big part of success is adopting a Quality Improvement (QI) plan. Why? What does that even mean for you and your organization? In this module, we look more closely at continuous quality improvement, or CQI. In this course, you will again hear the theme, “This is not once and done.” Organizational improvement is a continuous process. To be successful means coming to grips with things you have to do, how they get done, and who needs to be involved. This statement is not intended to overwhelm, as often a small change can make a huge difference. However, paramount to the process is recognizing that every role—every team member—in the organization is important to a successful VBC strategy. Remember, as you read or hear terms or concepts that are new to you, have your digital (Word doc) or analog (paper) notepad handy to write them down. At any time, you can use your favorite search engine to learn more. Be a self-directed learner!
If this is your first VBC course, please watch our Welcome.•1 minute
How This Course Works•3 minutes
Level Set•13 minutes
PDSA as a Model for Continuous Quality Improvement•2 minutes
Plan, Do, Study, Act•6 minutes
Other Continuous Improvement Models: Six Sigma, Lean Six Sigma, Agile•6 minutes
Community Models for Continuous Improvement•2 minutes
A Quality Improvement Plan•2 minutes
Becoming an Effective Organization•8 minutes
1 reading•Total 10 minutes
Explore the Optional Resources•10 minutes
1 assignment•Total 30 minutes
Module 1 Quiz•30 minutes
1 discussion prompt•Total 10 minutes
Tme Management Principles and the Quadruple Aim•10 minutes
3 plugins•Total 45 minutes
Pre-Course Survey•15 minutes
PDSA in Everyday Life (Part 1)•15 minutes
The PDSA Cycle (Part 2•15 minutes
Building a High-Performing Care Team
Module 2•2 hours to complete
Module details
Fragmented healthcare has created the need for healthcare reform. This requires changing how healthcare is delivered and managed by changing the structure and culture of healthcare organizations across the U.S. However, as you explored in previous courses or may know from experience, successful transformation of the current system of fragmented, high-cost, ineffective care to one that is built on coordinated, efficient, and effective care cannot be accomplished quickly. While decisions must be made to determine strategic directions and obstacles have to be resolved, the process is a steady, thoughtful, and reflective journey. And, the key to success is an adaptive leadership able to advance vision and innovation through collaboration. Collaborative relationships between team members and leadership are critical to the transformation. This is not the time to direct teams, but instead to gain buy-in, agreement, and understanding about the organization’s strategy for and vision of value-based care. Listen, understand, and engage team members in developing solutions to challenges, workflows, etc. that directly impact them. Empowering, inspiring, respecting, and valuing team members will lead to the best decisions, care, and outcomes for patients. Believing in team member abilities leads to everyone reaping the benefits—from staff to patients, family members, other customers, and vendors. As the organization transforms, a new culture emerges with the common goal of supporting and advancing how value-based healthcare is delivered. Remember, as you read or hear terms or concepts that are new to you, have your digital (Word doc) or analog (paper) notepad handy to write them down. At any time, you can use your favorite search engine to learn more. Be a self-directed learner!
What's included
14 videos1 reading1 assignment1 discussion prompt
Show info about module content
14 videos•Total 55 minutes
Level Set•5 minutes
Developing and Retaining a High-Performing, Cohesive Team•2 minutes
Accurate Coding and Documentation and CMS Stars Ratings•6 minutes
Team-Based Model of Care•6 minutes
Preventive Medicine•2 minutes
Clinical Data Analysis•6 minutes
Customer Service•2 minutes
Revenue Models•4 minutes
Staff Retention and Team Development•2 minutes
Team Communication•2 minutes
Advancing Diversity in the Organization•3 minutes
Hiring, Developing, and Retaining Leadership•5 minutes
Becoming a Learning Healthcare System•6 minutes
Leading from Where You Are•3 minutes
1 reading•Total 10 minutes
Explore the Optional Resources for Module 2•10 minutes
1 assignment•Total 30 minutes
Module 2 Quiz•30 minutes
1 discussion prompt•Total 10 minutes
Lead From Where You Are•10 minutes
Course Project: Making This My Own
Module 3•1 hour to complete
Module details
What's included
1 peer review1 plugin
Show info about module content
1 peer review•Total 60 minutes
Peer Review•60 minutes
1 plugin•Total 15 minutes
Post-Course Survey•15 minutes
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