What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT Support Specialist or IT Support Professional <text variant="body1">· Help Desk Technician <text variant="body1">· Technical support specialist <text variant="body1">· Network Support Specialist <text variant="body1">· Systems Administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

The Microsoft 365 Ecosystem

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The Microsoft 365 Ecosystem

This course is part of multiple programs.

Instructor: Microsoft

13,824 already enrolled

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

135 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

93%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

135 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

93%

Most learners liked this course

What you'll learn

Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

23 assignments

Taught in English

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Build your subject-matter expertise

This course is available as part of

When you enroll in this course, you'll also be asked to select a specific program.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Microsoft

There are 4 modules in this course

In this course, you'll explore Microsoft 365's Ecosystem, including Office applications, collaboration tools, and cloud-based services. You’ll analyze how Microsoft 365 applications seamlessly integrate to enhance business productivity and security, ensuring a comprehensive understanding of their interconnected roles. Take this opportunity to delve into Microsoft 365's automation tools, and discover how to utilize them to streamline workflows and boost overall efficiency.

After completing this course, you’ll be able to: • Explain the components and services within Microsoft 365, including Office applications, collaboration tools, and cloud-based services. • Explain the integration between Microsoft 365 applications and their role in business productivity and security. • Describe M365 tools available for automation. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification. This course is for beginners, but you should have a basic familiarity with using and navigating a Windows or macOS environment and a fundamental understanding of computer software applications. As you'll be directed to install the Microsoft 365 Personal package, your computer must meet certain hardware specifications to run the associated applications properly: For PC: • Windows 10 or 11 • 1.6 GHz or faster, 2-core processor or higher. • 4GB RAM • 4GB of available hard disk space • DirectX 10 graphics card • 1280 x 768 screen resolution or higher For Mac: • The three most recent versions of macOS • Intel processor or Apple Silicon chip • 4GB RAM • 10 GB of available disk space, HFS+ hard disk format (also known as macOS Extended) or APFS. • 1280 x 768 screen resolution or higher

In this module, you'll explore the primary components and services of Microsoft 365, a cloud-based suite offering a vast array of tools and capabilities for collaboration, productivity, and security. You'll learn the functionalities of Microsoft 365 apps and services, including Office 365 applications, Microsoft Teams, Microsoft Outlook, OneDrive, and SharePoint. The focus will be on utilizing these applications and services for creating, communicating, collaborating, and managing tasks efficiently. By the conclusion of this module, you'll be equipped to identify and articulate the core components and services of Microsoft 365 and their role in enhancing work efficiency.

What's included

13 videos13 readings7 assignments1 discussion prompt

13 videos Total 72 minutes

Course introduction: The Microsoft 365 ecosystem 5 minutes
Introduction to Office 365 7 minutes
Word processing using Microsoft Word 5 minutes
Introduction to Microsoft Excel 5 minutes
Introduction to Microsoft Powerpoint 4 minutes
Introduction to collaboration and team work 5 minutes
Introduction to Microsoft Teams 6 minutes
Introduction to Microsoft Outlook 5 minutes
Office 365 Cloud Apps, features and services 6 minutes
Files in the cloud: Onedrive 5 minutes
Introduction to Microsoft Sharepoint 6 minutes
Microsoft To Do: Cloud based task management 7 minutes
Module summary: Introduction to Microsoft 365 components and services 6 minutes

13 readings Total 102 minutes

Course syllabus: The Microsoft 365 ecosystem 5 minutes
How to be successful in this course 10 minutes
Set up your M365 7 minutes
Major Office 365 Apps and their usage 5 minutes
Microsoft Word: Tips, tricks and troubleshooting 5 minutes
Microsoft Excel: Tips, tricks and troubleshooting 9 minutes
Microsoft Powerpoint: Tips, tricks and troubleshooting 10 minutes
Collaboration in Office 365 Apps 6 minutes
Microsoft Teams: Tips, tricks and troubleshooting 15 minutes
Microsoft Outlook: Tips, tricks and troubleshooting 8 minutes
Desktop versus Cloud 7 minutes
OneDrive tips and tricks 10 minutes
Additional resources: Password managers 5 minutes

7 assignments Total 135 minutes

Activity: Data processing using Microsoft Excel 20 minutes
Knowledge check: Overview of Office Applications in M365 15 minutes
Activity: Create signature and auto responses in Microsoft Outlook 20 minutes
Knowledge check: Understanding collaboration tools within M365 15 minutes
Activity: Share and collaborate on files with OneDrive 20 minutes
Knowledge check: M365 and the Cloud 15 minutes
Module quiz: Introduction to Microsoft 365 components and services 30 minutes

1 discussion prompt Total 10 minutes

Discussion prompt: What do you hope to learn 10 minutes

In this module, you'll learn about application integration, and then discover how to seamlessly integrate Microsoft Office applications with each other and with third-party applications employing various features and tools for integration. The focus will be on how integration improves user experience and productivity within the Microsoft Office suite and enables streamlined workflows across different applications and platforms. After completing this module, you'll be able to demonstrate the integration of Microsoft Office with other applications and Microsoft Teams.

What's included

12 videos7 readings7 assignments

12 videos Total 67 minutes

Introduction to application integration 5 minutes
Integrating Microsoft Office with other Office applications 7 minutes
Integrating Microsoft To Do with Outlook and Calendar 5 minutes
Introduction to business productivity 6 minutes
Introduction to Microsoft OneNote 6 minutes
Introduction to Calendar and Events 6 minutes
Conducting meetings with Microsoft Teams 6 minutes
Introduction to digital platforms 5 minutes
Benefits of digital platforms for business and individuals 5 minutes
Introduction to Microsoft Dynamics 365 6 minutes
Digital platforms security 6 minutes
Module summary: Integration and business productivity 6 minutes

7 readings Total 56 minutes

Integrating Microsoft Office with third-party applications 15 minutes
Application integration: challenges and solutions 8 minutes
Business productivity: Best practices 6 minutes
Calendar: Troubleshooting and tips and tricks 6 minutes
Various types of digital platforms 6 minutes
Digital platforms best practices 10 minutes
Additional resources: Integration and business productivity 5 minutes

7 assignments Total 135 minutes

Activity: Insert and update Excel data in PowerPoint 20 minutes
Knowledge check: Application integration 15 minutes
Activity: Create and manage events using Calendar 20 minutes
Knowledge check: Business productivity 15 minutes
Activity: Audit digital platforms for a business scenario 20 minutes
Knowledge check: Benefits of digital platforms 15 minutes
Module quiz: Integration and business productivity 30 minutes

This module addresses the essential themes of security and automation within the digital workspace, emphasizing the need for protecting data and optimizing work processes. You'll explore foundational concepts of digital security, understanding how to safeguard information and systems against potential threats. Additionally, the module will introduce basic principles of automating repetitive tasks and processes to improve efficiency and accuracy in daily operations. By the end of this module, you'll understand the importance of implementing security measures and automation strategies to enhance operational productivity and resilience.

What's included

11 videos8 readings6 assignments

11 videos Total 68 minutes

M365 advanced protection 7 minutes
Data loss and data leak prevention in M365 6 minutes
Multi-factor authentication features in M365 6 minutes
Understanding endpoint security 7 minutes
Introduction to ransomware 6 minutes
Windows security features 7 minutes
Introduction to workflow and automation 7 minutes
Introduction to Power Automate 6 minutes
Automating Microsoft Excel with Office Scripts 5 minutes
Automation with Microsoft Dynamics 365 6 minutes
Module summary: Security and automation 6 minutes

8 readings Total 68 minutes

M365 security: Features and best practices 9 minutes
Microsoft Azure Active Directory name change 10 minutes
Azure Information Protection P1 7 minutes
Endpoint protection in Microsoft 365 10 minutes
Common threats and vulnerabilities 9 minutes
How automation can help the business 10 minutes
Creating Office Scripts 8 minutes
Additional resources: Security and automation 5 minutes

6 assignments Total 119 minutes

Activity: Setup multi-factor authentication in M365 20 minutes
Knowledge check: Security features within M365 18 minutes
Activity: Run a security scan using Defender 10 minutes
Knowledge check: System security 21 minutes
Activity: Send weekly email reminders based on spreadsheet data using Office Scripts 20 minutes
Module quiz: Security and automation 30 minutes

In this module, you'll engage in a project to recommend Microsoft 365 services for a commercial entity. You'll analyze the entity's needs, select suitable service tiers, and highlight the benefits of key Microsoft 365 applications and security features to support the entity's productivity and collaborative efforts.

What's included

2 videos3 readings3 assignments1 discussion prompt1 plugin

2 videos Total 10 minutes

Course Wrap up: The Microsoft 365 Ecosystem 7 minutes
Congratulations 4 minutes

3 readings Total 20 minutes

About the final project and assessment 5 minutes
Exemplar file 10 minutes
Next steps 5 minutes

3 assignments Total 160 minutes

Activity: Service recommendation for a commercial entity 40 minutes
Self-review: Service recommendation for a commercial entity 30 minutes
Course quiz: The Microsoft 365 Ecosystem 90 minutes

1 discussion prompt Total 10 minutes

Reflect on learning 10 minutes

1 plugin Total 10 minutes

Exemplar: Service recommendation for a commercial entity 10 minutes

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Instructor

Instructor ratings

(28 ratings)

Microsoft

287 Courses 2,323,864 learners

Offered by

Microsoft

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Reviewed on Jan 18, 2025

It was a great course on MS 365 and thank you all Microsoft Team and the instructor❤️

Reviewed on Jul 20, 2025

There was useful content in this lesson, which was great, but it was more theoretical than practical. It should have been more hands-on.

Reviewed on Dec 27, 2024

This is a greet course it really explains everything in Microsoft 365 applications and how teams collaborate in an organization using Microsoft applications .

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Frequently asked questions

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.