Providing Technical Support for AWS Workloads

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Providing Technical Support for AWS Workloads

This course is part of AWS Cloud Technology Consultant Professional Certificate

Instructors: Seph Robinson

8,181 already enrolled

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

69 reviews

Beginner level

No prior experience required

7 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

69 reviews

Beginner level

No prior experience required

7 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Understand basics of troubleshooting in a cloud environment
Identify resources and routes to assist with understanding and troubleshooting

Skills you'll gain

Tools you'll learn

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

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Build your Cloud Computing expertise

This course is part of the AWS Cloud Technology Consultant Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Amazon Web Services

There are 3 modules in this course

As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities and know how to appropriately map the right solution for each unique use case. You'll gain familiarity with the AWS cloud infrastructure, support methods, and mitigation techniques. The course begins with a review of AWS infrastructure, including a review of the foundational compute, networking, storage and database services. You'll then get introduced to the troubleshooting mindset and learn about the tools available and the importance of making a plan. You'll then get the details on troubleshooting with AWS services (Amazon EC2, Amazon Lambda, Amazon VPC) before closing the course with preventative controls and scenarios when using Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations. By completion of this course, you'll be well-versed in listening to a customer's cloud technology concerns and how to best position the most efficient and cost-effective solution.

Welcome to the first module of Providing Technical Support for AWS Workloads. In this module, you gain the fundamental knowledge and skills necessary to troubleshoot cloud-related issues. You begin the module by reviewing the basics of the AWS infrastructure. After that, you learn about AWS Support methods and how to identify paths that work best for your customers’ needs. Lastly, you examine troubleshooting techniques and resources. As part of this process, you also find out how to contact AWS Support and use available resources to search for answers.

What's included

8 videos8 readings2 assignments2 plugins

8 videos Total 40 minutes

Course Introduction 2 minutes
Module 1 Introduction 2 minutes
Review of AWS Infrastructure 6 minutes
AWS Support Methods 7 minutes
Troubleshooting mindset 6 minutes
Customer scenario for support 8 minutes
Contacting technical support 9 minutes
Module 1 closing 1 minute

8 readings Total 29 minutes

Course Roadmap 2 minutes
Welcome to the course 5 minutes
Pre-Course Survey 1 minute
How to choose the correct support method? 5 minutes
Choosing a support plan 5 minutes
Avoiding fire scenarios and minimizing customer impact 5 minutes
Troubleshooting with AWS re:Post 5 minutes
Mid-Course Survey 1 minute

2 assignments Total 15 minutes

Knowledge check 5 minutes
Module 1 assessment 10 minutes

2 plugins Total 30 minutes

Pre-Course Survey 15 minutes
Mid-Course Survey 15 minutes

In this module, you focus on troubleshooting AWS services, such as Amazon Elastic Compute Cloud service (Amazon EC2), AWS Lambda, and Amazon Virtual Private Cloud (Amazon VPC). For each service, you evaluate common challenges that users might experience. Then, you explore real-life troubleshooting scenarios, identify the root cause of issues, and implement effective solutions.

What's included

10 videos2 readings2 assignments1 app item1 discussion prompt

10 videos Total 50 minutes

Module 2 introduction 1 minute
Avoiding common issues in EC2 6 minutes
EC2 instance connectivity issues 8 minutes
Customer Scenario for EC2 7 minutes
Avoiding common issues in AWS Lambda 5 minutes
Customer scenario for AWS Lambda 6 minutes
Avoiding common connectivity issues in Amazon VPC 8 minutes
Amazon VPC Flow Logs 4 minutes
Customer scenario for Amazon VPC 3 minutes
Module 2 closing 2 minutes

2 readings Total 15 minutes

EC2 failed status checks 5 minutes
Troubleshooting Amazon EC2 user data (Linux/Windows) 10 minutes

2 assignments Total 15 minutes

Knowledge check 5 minutes
Module 2 assessment 10 minutes

1 app item Total 60 minutes

Lab 1: Getting Started with Amazon EC2 60 minutes

1 discussion prompt Total 10 minutes

Amazon VPC Flow Logs 10 minutes

In this module, you continue to explore how to troubleshoot scenarios. This time, you define preventative measures that you can take to avoid encountering common issues in Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), AWS Identity and Access Management (IAM), and AWS Organizations. You review various scenarios where users experience issues, and then identify tools and methods to help these users resolve the issues. You also learn about best practices to prevent potential challenges.

What's included

9 videos4 readings2 assignments1 app item1 plugin

9 videos Total 43 minutes

Week 3 introduction 1 minute
Amazon S3 preventative measures 7 minutes
Customer scenarios for Amazon S3 7 minutes
Amazon Relational Database Service preventative measures 6 minutes
AWS Identity and Access Management preventative measures 4 minutes
Customer scenario for IAM 7 minutes
AWS Organizations preventative measures 7 minutes
Customer scenario for AWS Organizations 3 minutes
Course closing 2 minutes

4 readings Total 16 minutes

Amazon S3 best practices 5 minutes
Amazon RDS best practices 5 minutes
IAM best practices 5 minutes
Post-Course Survey 1 minute

2 assignments Total 25 minutes

Knowledge check 5 minutes
Final asessment 20 minutes

1 app item Total 60 minutes

Lab 2: Troubleshooting - IAM Access Issues 60 minutes

1 plugin Total 15 minutes

Post-Course Survey 15 minutes

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Instructors

Instructor ratings

(13 ratings)

Seph Robinson

Amazon Web Services

20 Courses 603,986 learners

Offered by

Amazon Web Services

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.