This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.
Technical Diagnostics and Troubleshooting Techniques
Technical Diagnostics and Troubleshooting Techniques
This course is part of multiple programs.
Instructor: Microsoft
1,522 already enrolled
Included with
Gain insight into a topic and learn the fundamentals.
4.8
(21 reviews)
Beginner level
Recommended experience
20 hours to complete
3 weeks at 6 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems
Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments
Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security
Skills you'll gain
Details to know
Earn a career certificate
Add to your LinkedIn profile
Recently updated!
September 2024
Assessments
26 assignments
Taught in English
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This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
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Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 4 modules in this course
In this module, you'll be introduced to the concept and importance of troubleshooting, problem-solving strategies and models, and the common hardware issues that may arise in a computer system.
What's included
11 videos14 readings7 assignments1 discussion prompt
In this module, you'll explore various software issues, and tools for troubleshooting across different operating systems, such as Windows, Linux, and macOS. You'll also learn how to troubleshoot system-related and cross-platform issues.
What's included
10 videos10 readings7 assignments
In this module, you'll l be equipped with advanced troubleshooting techniques and skills for resolving complex and uncommon issues. You'll also learn how to use diagnostic tools and utilities, troubleshoot networking scenarios, and deal with various other issues and their resolutions.
What's included
10 videos12 readings7 assignments
In this module, you'll be given the opportunity to apply your troubleshooting knowledge and skills to a realistic and complex problem. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome.
What's included
6 videos4 readings5 assignments1 peer review1 discussion prompt1 plugin
Recommended if you're interested in Support and Operations
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Frequently asked questions
This program is for you:
· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.
· If you want to switch or start a career in the field of Information Technology (IT).
· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.
You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.
The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.
This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.
An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.