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Platform Product Revival

Platform Product Revival

This course is part of Platform Product Management Specialization

Instructor: Jakob Artz

Included with

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5 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

5 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

26 assignments

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your subject-matter expertise

This course is part of the Platform Product Management Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 5 modules in this course

At multiple points in your professional life, a technology tool you are responsible for building will fail. There are a million reasons why these things happen, but failed systems aren’t failures. They are delayed successes. This final course will go through the process to help you digest what went wrong, and how to course correct.

We will start with strategies to evaluate where things failed. You need to know how to react when users say everything is broken. The first response is usually frustration. Which while understandable, isn’t productive. You will learn strategies for user engagement and bringing them into the fold for the development process. You will learn how to engage with users. Listening is critical for success but how you show them you are listening is part of the art form. Once you have heard from your users, get them talking to each other. Facilitate a user community to get support for your platform rollout. This will ultimately lead to increased adoption. After you have tried everything, we will show you how to determine if anything is salvageable and decide how to move forward. That may mean a new Platform. We’ll show you how to get the most out of a bad situation. You’re not starting over, but you are starting again with more information and understanding of your business, your users, and your platform needs. Knowing how to close a failed platform implementation is an important Product Platform Managers skill.