Packt
ServiceNow System Administrator from Zero to Hero
Packt

ServiceNow System Administrator from Zero to Hero

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

5 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Identify key components of the ServiceNow platform and its user interface.

  • Explain the purpose of user roles, groups, and access control within ServiceNow.

  • Configure and manage ServiceNow instances, users, and groups in real-world scenarios.

  • Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.

Details to know

Earn a career certificate

Add to your LinkedIn profile

Recently updated!

October 2024

Assessments

5 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 12 modules in this course

In this module, we will introduce the course, providing a roadmap of what to expect. You'll explore the course agenda and understand the learning outcomes, ensuring a clear grasp of the journey from beginner to expert in ServiceNow system administration.

What's included

3 videos1 reading

In this module, we will dive into the basics of ServiceNow, starting with what the platform is and why it is widely adopted across industries. You'll also explore practical use cases that highlight how ServiceNow adds value by streamlining processes and enhancing service delivery.

What's included

3 videos

In this module, we will guide you through setting up your own ServiceNow instance and explore the platform's user interface. You will learn how to configure essential UI elements, including customizing the banner, to enhance your ServiceNow experience. This section concludes with a summary of the core UI features.

What's included

4 videos1 assignment

In this module, we will cover all aspects of application management within ServiceNow. You will learn how to create and manage tables, configure form layouts, and design list views to optimize data organization. Additionally, we’ll introduce application development, including a demo on building a custom application using Application Studio, followed by a review of application settings.

What's included

14 videos

In this module, we will explore user administration in ServiceNow, starting with creating user accounts, groups, and roles. You’ll learn how to assign roles to control access to various applications and modules. Additionally, we’ll cover email notification settings, including creating notifications and defining inbound email actions to streamline communication within the platform.

What's included

10 videos

In this module, we will focus on automating form activities in ServiceNow by introducing key automation tools like business rules and client scripts. You will learn how to create both server-side and client-side scripts, enabling more dynamic and responsive form behavior. Additionally, we’ll cover the creation of script includes to extend and reuse code efficiently.

What's included

7 videos1 assignment

In this module, we will introduce you to SLAs and their role in managing service delivery expectations in ServiceNow. You will explore SLA definitions and learn how to create and configure them to monitor performance metrics and ensure that services meet agreed-upon standards. The module concludes with a summary of SLA management best practices.

What's included

4 videos

In this module, we will explore Access Control Lists (ACLs) and how they are used to manage data security in ServiceNow. You will learn about the components of ACLs, how they are evaluated, and the steps involved in creating and applying ACLs to protect sensitive data and control access within the system.

What's included

4 videos

In this module, we will introduce you to the Service Catalog, a key component of ServiceNow that allows users to request and manage services. You will learn how to create service catalog categories and items, configure variables, and develop workflows to automate service fulfillment. The module concludes with a summary of Service Catalog management best practices.

What's included

5 videos1 assignment

In this module, we will explore how to create and customize reports, dashboards, and widgets in ServiceNow to enhance data visibility and decision-making. You will learn how to build dashboards that present real-time insights and generate custom reports to track performance and outcomes. The module concludes with a summary of best practices for leveraging reports and dashboards effectively.

What's included

4 videos

In this module, we will introduce you to Knowledge Management within ServiceNow, focusing on how to set up and organize a Knowledge Base. You will learn how to create, publish, and retire knowledge articles to ensure your organization's information is accessible and current. This section ends with a summary of Knowledge Base best practices.

What's included

4 videos1 assignment

In this final module, we will provide a comprehensive summary of the course, reviewing the major topics covered, including application management, user administration, workflows, and more. This module ensures you are ready to apply your newly acquired skills in real-world environments and outlines the path forward for further growth in ServiceNow.

What's included

1 video1 assignment

Instructor

Packt - Course Instructors
Packt
372 Courses9,744 learners

Offered by

Packt

Recommended if you're interested in Cloud Computing

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

New to Cloud Computing? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions