This course is designed to take you through every aspect of Salesforce Experience Cloud, a powerful tool for creating and managing online communities and portals. You’ll begin with a comprehensive overview of Experience Cloud, learning about its core functionalities and how to set up a developer account for hands-on practice. The course then delves into building customer portals, where you’ll master the steps of site creation, chat integration, and knowledge management, ensuring you can create dynamic, user-friendly experiences for your customers.
Salesforce Experience (Community) Cloud Consultant Training
Salesforce Experience (Community) Cloud Consultant Training
Instructor: Packt - Course Instructors
Included with 
Gain insight into a topic and learn the fundamentals.
Advanced level
Recommended experience
12 hours to complete
3 weeks at 4 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Identify key components and features of Salesforce Experience Cloud.
Explain the purpose and functionality of community sites, portals, and user roles within Salesforce.
Implement community configurations, data sharing rules, and site moderation features.
Evaluate the effectiveness of different community site configurations and gamification strategies.
Skills you'll gain
Details to know
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Recently updated!
October 2024
Assessments
5 assignments
Taught in English
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There are 13 modules in this course
In this module, we will explore the basics of Salesforce Experience Cloud, starting with an introduction to the course structure and the key functionalities of Experience Cloud. We will set up a developer account to facilitate practical learning and learn how to activate and integrate Experience Cloud into Salesforce.
What's included
4 videos1 reading
In this module, we will build a customer portal site from scratch. We will incorporate features like chat, knowledge management, and navigational topics to create an interactive and user-friendly environment. We will also learn how to publish and activate our portal site.
What's included
8 videos
In this module, we will delve into the moderation capabilities of Salesforce Experience Cloud. We will establish moderation rules to manage community content, set rate limits for user interactions, and configure user visibility settings to maintain a safe and structured community environment.
What's included
8 videos1 assignment
In this module, we will explore the principles of gamification and its application within Salesforce Experience Cloud. We will learn how to implement gamification techniques to enhance user engagement and create dynamic community experiences.
What's included
2 videos
In this module, we will focus on creating a partner portal site. We will define partner roles, enable partner accounts, and set up role-based sharing rules to facilitate secure collaboration and data sharing within the partner community.
What's included
5 videos
In this module, we will learn how to manage sharing and visibility within Salesforce Experience Cloud. We will set up sharing rules and sets, configure role hierarchies, and explore licensing options to optimize data access and security.
What's included
6 videos1 assignment
In this module, we will explore the configuration and management of account relationships. We will establish data sharing rules that leverage account relationships, enabling seamless collaboration and data access within partner communities.
What's included
4 videos
In this module, we will gain a comprehensive understanding of the various license types in Experience Cloud. We will explore the features and permissions of each license to make informed decisions for community management and user access.
What's included
1 video
In this module, we will focus on analyzing community performance through dashboards and reports. We will explore tools for tracking user adoption, creating custom reports, and utilizing insights to optimize community engagement and performance.
What's included
7 videos1 assignment
In this module, we will learn how to manage and personalize content using Salesforce CMS. We will explore the setup process, add and organize content, and connect external CMS systems to ensure a cohesive content strategy across Experience Cloud sites.
What's included
11 videos
In this module, we will cover user management and authentication processes. We will explore different methods of adding users, configure self-registration, and implement advanced authentication options like social login and just-in-time provisioning.
What's included
8 videos
In this module, we will delve into Lightning Bolts in Salesforce. We will learn to create, package, and distribute Lightning Bolt solutions to enhance the functionality and usability of Experience Cloud sites.
What's included
4 videos1 assignment
In this module, we will focus on scenario-based questions that simulate real-world challenges in the Salesforce Experience Cloud Certification Exam. We will apply the concepts learned throughout the course to ensure comprehensive exam preparation and confidence in tackling practical scenarios.
What's included
1 video1 assignment
Instructor
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.