Master the art of navigating challenging discussions with confidence and poise. This course is designed to help you manage difficult conversations effectively, whether they involve conflict, underperformance, or delivering bad news. By the end, you will gain skills to communicate assertively, stay composed under pressure, and reach positive outcomes even in tense situations.
Handling Difficult Conversations
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you'll gain
- Business Leadership
- Social Skills
- Interpersonal Communications
- Professional Development
- Personal Attributes
- Professionalism
- De-escalation Techniques
- People Management
- Employee Performance Management
- Communication Strategies
- Leadership
- Assertiveness
- Leadership and Management
- Constructive Feedback
- Communication
- Performance Management
Details to know
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Recently updated!
January 2025
Assessments
2 assignments
Taught in English
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There is 1 module in this course
In this module, we will explore practical techniques for approaching and managing difficult conversations in professional and personal settings. You will learn how to assertively handle aggression, deliver tough news tactfully, and engage with underperformers constructively. By mastering preparation and communication skills, you will gain confidence in dealing with challenging individuals and situations while understanding the positive outcomes of addressing difficult topics head-on.
What's included
9 videos1 reading2 assignments
Instructor
Offered by
Recommended if you're interested in Leadership and Management
Rice University
Amazon Web Services
Macquarie University
University of Colorado Boulder
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.