Master the skills to confidently support macOS 11 Big Sur with this comprehensive course designed for aspiring Apple Certified Support Professionals. You'll gain a deep understanding of macOS functionality, including installation, configuration, troubleshooting, and user account management. By the end of this course, you'll be equipped to provide expert-level technical support and manage macOS networks effectively.
Apple Certified Support Professional macOS 11
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
14 hours to complete
3 weeks at 4 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Perform macOS 11 installations, system configurations, and troubleshooting.
Master file system management, encryption, and permissions in macOS.
Configure advanced networking setups and secure user accounts.
Utilize macOS Recovery and Time Machine tools for system restoration.
Skills you'll gain
- General Networking
- Hardware Troubleshooting
- System Configuration
- Mac OS
- Desktop Support
- System Software
- Systems Administration
- Technical Support and Services
- User Provisioning
- Help Desk Support
- Software Installation
- Network Administration
- Identity and Access Management
- Network Infrastructure
- System Support
- Technical Support
- Computer Networking
- User Accounts
- File Management
- Package and Software Management
Details to know
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Recently updated!
January 2025
Assessments
6 assignments
Taught in English
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There are 6 modules in this course
In this module, we will explore the foundational steps required to set up macOS 11. You will learn how to assess installation requirements, create installation media, perform system installations, and customize initial configurations to suit your needs. Additionally, you will gain expertise in configuring and sharing printers effectively.
What's included
6 videos1 reading
In this module, we will dive into the management of user accounts within macOS. You will discover how to create and secure various account types, including iCloud and special accounts. By the end, you will know how to use tools like Screen Time to customize the user experience and enhance account security.
What's included
5 videos1 assignment
In this module, we will focus on storing, organizing, and protecting data in macOS. You’ll learn to work with file systems, perform disk maintenance, use FileVault encryption, and customize permissions. Advanced topics like creating shortcuts, managing metadata, and understanding file domains will also be covered.
What's included
11 videos1 assignment
In this module, we will explore macOS networking essentials. You’ll gain skills in configuring Ethernet and Wi-Fi adapters, managing network locations, and sharing resources. Additionally, you’ll learn how to set up Apple Remote Desktop for seamless system management across networks.
What's included
6 videos1 assignment
In this module, we will cover macOS applications and their management. You’ll learn how to install applications safely, configure preferences, and use productivity features like Quick Look and Auto Save. The module also introduces macOS voice control capabilities, ensuring accessibility and efficiency.
What's included
6 videos1 assignment
In this module, we will equip you with the skills to troubleshoot and support macOS systems. You’ll delve into diagnosing system errors, recovering systems using macOS Recovery, and leveraging Time Machine for backup and restoration. By the end, you’ll be ready to handle a wide range of technical challenges.
What's included
8 videos2 assignments
Instructor
Offered by
Recommended if you're interested in Support and Operations
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.