This module focuses on creating cohesive, human-centered digital marketing strategies by exploring the interplay between channels and touchpoints. It emphasizes that modern marketing is no longer about managing isolated platforms but about designing seamless experiences that align with how people actually engage across devices and environments. Key topics include distinguishing between delivery channels (like websites, email, and social media) and customer touchpoints (specific moments of interaction), and understanding how these they combine to shape brand perception. The module highlights the central role of the website as a brand’s experience hub and introduces user experience (UX) and user interface (UI) design as essential components of marketing success. It also delves into enhancing discoverability through SEO and SEM, stressing the importance of understanding user intent across different search platforms. Finally, it explores the strategic use of social media, differentiating between organic content, paid promotion, and influencer engagement, and guiding learners to analyze engagement metrics critically. Altogether, this module equips learners to design integrated marketing experiences that feel connected, personalized, and relevant at every stage of the customer journey.

This module centers on the strategic execution of direct-to-consumer (DTC) communication and experience design in digital marketing. It explores how modern brands engage customers through personalized, behavior-driven channels such as email, SMS, and in-app messaging, emphasizing the shift from one-way promotions to relationship-focused interactions. The module underscores the importance of consent-based communication and demonstrates how automation and data insights can power timely, relevant, and human-centered messaging. It introduces experience design (XD) as a core strategic discipline, showing how connected touchpoints—from website visits to follow-up messages—can be orchestrated through CRM systems to deliver consistent, personalized journeys. By weaving together direct communication, behavioral triggers, and centralized data management, this module illustrates how brands can move from fragmented campaigns to seamless, trust-building experiences that adapt to each customer’s path.

This module focuses on strategic campaign evaluation and the evolving nature of brand communication in the digital era. It begins by emphasizing the importance of moving beyond isolated metrics (like clicks or likes) to assess overall campaign effectiveness through well-defined SMART goals that align with broader business strategy. Using a case study of HoneyCo’s skincare launch, the module illustrates how to measure outcomes across search, social, and CRM touchpoints, tracking real behavior rather than surface activity. It then explores how brand storytelling has shifted from traditional PR models to dynamic, many-to-many communication shaped by audience interaction and cultural context. This module will introduce frameworks for managing brand reputation across predictable and unpredictable events. The module concludes with forward-looking insights into the role of AI in marketing, framing it as a strategic force that must be thoughtfully integrated to support authentic, human-centered brand relationships.