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Desarrollo del mapa de experiencia del cliente con Miro

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Desarrollo del mapa de experiencia del cliente con Miro

Leire Ahedo

Instructor: Leire Ahedo

Included with Coursera Plus

Learn, practice, and apply job-ready skills with expert guidance
Beginner level

Recommended experience

2 horas
Learn at your own pace
Hands-on learning
Learn, practice, and apply job-ready skills with expert guidance
Beginner level

Recommended experience

2 horas
Learn at your own pace
Hands-on learning

What you'll learn

  • Aprenderás a aplicar el mapa de experiencia de usuario para poder identificar mejoras en tu producto o servicio

  • Aprenderás a desarrollar un mapa de experiencia de usuario

  • Aprenderás acerca de la herramienta de Miro

Details to know

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Taught in Spanish
No downloads or installation required

Only available on desktop

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Learn, practice, and apply job-ready skills in less than 2 hours

  • Receive training from industry experts
  • Gain hands-on experience solving real-world job tasks
  • Build confidence using the latest tools and technologies
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About this Guided Project

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Introducción al customer journey map y sus beneficios

  2. Cómo desarrollar un customer journey map

  3. Ejercicio 1. Proceso de desarrollo del Customer Journey

  4. Fundamentos de Miro

  5. Customer Journey en Miro. Parte I

  6. Customer Journey en Miro. Parte II

  7. Ejercicio 2. Customer Journey Básico

  8. Plantillas de Miro

  9. Customer journey avanzado con Miro

  10. Ejercicio 3. Customer Journey Avanzado

  11. Cumulative Challenge

Recommended experience

no es necesario conocimientos previos

11 project images

Instructor

Leire Ahedo
Coursera Project Network
12 Courses2,328 learners

Offered by

How you'll learn

  • Skill-based, hands-on learning

    Practice new skills by completing job-related tasks.

  • Expert guidance

    Follow along with pre-recorded videos from experts using a unique side-by-side interface.

  • No downloads or installation required

    Access the tools and resources you need in a pre-configured cloud workspace.

  • Available only on desktop

    This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.

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