EDUCBA
Details of ITIL V4 Four Dimensions of Service Management

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EDUCBA

Details of ITIL V4 Four Dimensions of Service Management

EDUCBA

Instructor: EDUCBA

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Gain insight into a topic and learn the fundamentals.
4.5

(23 reviews)

Intermediate level

Recommended experience

7 hours to complete
3 weeks at 2 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.5

(23 reviews)

Intermediate level

Recommended experience

7 hours to complete
3 weeks at 2 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.

  • Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.

  • Gain insights into partner dynamics, information management challenges, and external factors impacting service management.

Details to know

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Recently updated!

May 2024

Assessments

12 assignments

Taught in English

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This course is part of the ITIL 4 Certification Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 3 modules in this course

This module provides a comprehensive understanding of essential concepts in service management. Participants will delve into the 4D model, analyzing critical factors within the organization, people, information, and technology realms. Additionally, the module explores the pivotal role of partners and suppliers within service value streams, emphasizing their significance in service delivery. Furthermore, participants will learn techniques to streamline processes, identifying and mitigating waste and duplication. Moreover, the module sheds light on the key characteristics of cloud computing, equipping learners with the knowledge to leverage cloud technologies effectively in service management contexts.

What's included

6 videos1 reading4 assignments1 discussion prompt

This module provides a comprehensive overview of key principles and practices in service management. Participants will grasp the significance of organizational structure, adopt ITIL guiding principles, and acknowledge the pivotal role of people in operational success. Furthermore, learners will enhance their skills and competencies across diverse domains, fostering a broader understanding and expertise. The module also delves into essential components of service offerings, showcasing effective examples and exploring technologies supporting service management. Additionally, participants will gain insights into information management challenges and organizational considerations, equipping them with practical knowledge for effective service delivery.

What's included

17 videos1 reading4 assignments1 discussion prompt

This module offers a deep dive into partner dynamics, inter-organizational relationships, and the factors that mold organizational strategy, providing learners with a holistic understanding. Participants will define value streams, recognizing avenues to enrich value-added services, and master the art of conducting effective value stream mapping exercises. Moreover, the module covers process definition and application in product and service delivery, along with the analysis of external factors impacting service management. By the end, learners will possess a robust toolkit to foster collaborative partnerships, optimize value streams, and navigate external influences in service management effectively.

What's included

19 videos1 reading4 assignments1 discussion prompt

Instructor

Instructor ratings
4.4 (5 ratings)
EDUCBA
EDUCBA
48 Courses47,076 learners

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EDUCBA

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