Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Intercultural Communication and Conflict Resolution
Intercultural Communication and Conflict Resolution
This course is part of Conflict Management Specialization
Instructors: Najla DeBow
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5 hours to complete
3 weeks at 1 hour a week
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This course is part of the Conflict Management Specialization
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There are 5 modules in this course
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
What's included
1 video3 readings
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
What's included
6 videos
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
What's included
6 videos1 peer review
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
What's included
7 videos1 peer review
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
What's included
1 video2 readings
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Instructor ratings
4.5 (90 ratings)Offered by
Recommended if you're interested in Business Essentials
Johns Hopkins University
The State University of New York
Università Bocconi
University of Illinois Urbana-Champaign
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