Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.
Hotel Front Office Operations
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Customer Service
Communication
Hotel Operations
Skills you'll gain
Details to know
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Recently updated!
December 2024
Assessments
4 assignments
Taught in English
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There are 3 modules in this course
This module provides a comprehensive introduction to the hotel front office, covering its structure, key responsibilities, and essential technology. You'll learn about image standards and interpersonal skills necessary for effective guest interaction and service delivery.
What's included
6 videos1 reading2 assignments
This module equips you with essential Front Office skills, covering efficient multitasking, interdepartmental communication, active listening, and professional telephone etiquette. You'll also learn common Front Office acronyms to enhance your communication and efficiency in a hotel environment.
What's included
5 videos1 assignment
This module focuses on maximising hotel revenue and guest satisfaction through effective front office strategies. Learn how to implement up-selling and cross-selling techniques, optimise room allocations and upgrades, and manage reservations to encourage repeat business.
What's included
3 videos1 assignment
Instructor
Offered by
Recommended if you're interested in Leadership and Management
ESSEC Business School
Coursera Instructor Network
Coursera Instructor Network
Rutgers the State University of New Jersey
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.