This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
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There are 4 modules in this course
In this module, we'll be looking at experience oriented predictions and some of the different methods and techniques we can bring to bear when building them. We'll examine making predictions for individual patient outcomes, for example: how likely they are to have preventable complications, non-compliance with medication regimens or how likely they are to be satisfied with their provider. We'll take a deeper dive into the CAHPS survey, a common method for evaluating consumer satisfaction with their health plan and provider.
What's included
4 videos8 readings1 assignment2 discussion prompts
Now that we have reviewed making predictions in the previous module, we'll explore making recommendations based on these predictions. We'll start by looking at opportunities for outreach and intervention with individual patients. Then we'll examine the prevalent outreach strategies in the industry. Next, we'll examine different ways of allocating campaign resources. We'll then explore the methods and techniques that are needed in order to optimize outreach campaigns.
What's included
7 videos12 readings2 assignments1 discussion prompt
In this module, we'll focus on operational considerations that are vital if your decision support innovation is to be deployed successfully. We'll start by touching on using data and visualization to support investment in outreach and intervention campaigns. Then we'll examine the considerations you will need to take when embedding a decision support innovation into existing workflows and technology ecosystems. By the end of this module, you will have a solid grasp on issues and challenges you may face when trying to operationalize your experience management decision support.
What's included
2 videos8 readings1 assignment1 peer review
In this final module, we'll focus on making the business case for your experience management decision support. We'll explore the impact for three major focus areas: stakeholder impact, cross-cutting areas of impact and financial impact. We'll also delve into changes that may impact the providers such as workflow, compensation, trust and satisfaction. We'll consider potential impact to the organization such as staffing and responsibility changes. By the end of the module, you will have a holistic picture of the areas impact of a decision support when integrated into existing systems.
What's included
1 video6 readings1 assignment2 discussion prompts
Instructor
Offered by
Recommended if you're interested in Leadership and Management
Northeastern University
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.