Aprende a comunicarte asertivamente cuando atiendes clientes en el sector retail. Este curso es ideal para quienes buscan fortalecer su desempeño en la atención al cliente en el sector retail. A lo largo del curso, desarrollarás habilidades para manejar la comunicación no verbal, conocerás en profundidad las garantías y derechos de los consumidores, y aplicarás procedimientos que mejoran la calidad del servicio en retail. Esto te permitirá optimizar cada interacción con los clientes, resolver reclamaciones con mayor eficiencia y elevar la satisfacción del cliente.
Conecta de forma efectiva con los clientes de retail
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Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Comunicarte de manera asertiva cuando atiendes clientes del sector retail.
Conocer las garantías y derechos de los consumidores en retail.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in Spanish
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
¿Sabías que, de cada 100 clientes atendidos en un día, 40 de ellos reciben información incorrecta o son mal gestionados? Esto se debe a la falta de acceso a información precisa sobre áreas, productos, garantías y procesos de la compañía. Sin embargo, estas cifras pueden reducirse significativamente al mejorar el manejo de la información y la comunicación. Además, controlar cómo hablamos y utilizamos nuestros gestos, miradas y manos al interactuar con los clientes puede prevenir malentendidos y mejorar su experiencia. En este curso, aprenderás a gestionar eficazmente tu comunicación verbal y no verbal, además de conocer las garantías y derechos que tienen los consumidores.
What's included
4 videos9 readings1 assignment
Instructor
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