University of Washington
Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails
University of Washington

Lesson | Business English Skills: How to Navigate Tone, Formality, and Directness in Emails

Richard Moore

Instructor: Richard Moore

55,196 already enrolled

Gain insight into a topic and learn the fundamentals.
4.5

(208 reviews)

Intermediate level
Some related experience required
Flexible schedule
Approx. 1 hour
Learn at your own pace
99%
Most learners liked this course
Gain insight into a topic and learn the fundamentals.
4.5

(208 reviews)

Intermediate level
Some related experience required
Flexible schedule
Approx. 1 hour
Learn at your own pace
99%
Most learners liked this course

Details to know

Assessments

3 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder

There is 1 module in this course

This lesson is part of a full course, Business English Networking. Take this lesson to get a short tutorial on the learning objectives covered. To dive deeper into this topic, take the full course. By the end of this lesson, you will be able to: (1) Distinguish between formal and informal language; (2) Distinguish between direct and indirect language; and (3) Choose the appropriate tone based on your relationship with your recipient, the context, and request.

What's included

4 videos2 readings3 assignments

Instructor

Instructor ratings
4.5 (65 ratings)
Richard Moore
University of Washington
8 Courses459,579 learners

Offered by

Recommended if you're interested in Learning English

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 208

4.5

208 reviews

  • 5 stars

    66.19%

  • 4 stars

    20.47%

  • 3 stars

    11.42%

  • 2 stars

    0.47%

  • 1 star

    1.42%

AJ
5

Reviewed on Nov 3, 2020

SA
5

Reviewed on Sep 9, 2022

AZ
5

Reviewed on Aug 22, 2024

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions