nice

good

This course had a lot more content than I expected, with lots of specific information conveyed in a concise way. I feel it has given me a framework for looking deeper in to the issues discussed, and the notes I took would be of great help if I interviewed for a job in a cultural institution. The videos were very well produced and being able to see the museums and works of art in the background enhanced the experience.

I think a native English speaker should have been employed to look over the subtitles, and especially the quiz questions. There were times where the wrong word with a completely different meaning was used in these contexts, for example I got a quiz question wrong because one answer used the word 'treat' instead of 'trait'. The quizzes were tricky because often all the answers seemed correct, with only subtle differences of meaning between them, that meaning being slightly distorted by the wrong choice of words at times. However, I don't think these things greatly impacted my final scores, and it was interesting to learn about institutions in a different country.

Thank you very much for this great course!

I especially liked:

(1) The dense content each week, (2) The diversity of cultural institutions covered during the course, (3) The positive and engaging attitude of Professor Andrea Rurale.

I would suggest the following improvements:

(1) There should be more case studies immediately after the presentation of theoretical models. There were many models presented each week, and too few opportunities to actually apply them to concrete cases to make sure they are understood and to help memorize them. Sometimes there were too many lists of concepts and not enough practical tips. (2) Perhaps 1 or 2 peer assignments should be compulsory to obtain the certificate? Not taking into account any grade - just to encourage participation in the peer exercises. (3) I found the music at the beginning and end of each video quite unpleasant and too loud compared to the sound level of the video afterwards.

It's a very theoretical course and it gives a good overview and introduction to what Cultural Management is, however it's so theoretical that it's tedious. If you're someone who's already taken Art and Heritage management-related courses, I don't think this course will add much more to what you already know.

The visual aids are excellent and the interviews are great, perhaps you should consider them to include them along with each module instead of at the end. Other than that, they do encourage a dialogue between the administration and the curatorial parties within cultural institutions, which is excellent because it encourages the learner to be a flexible practitioner within the Arts field.

The contents are valid and well-developed, despite being a general picture of the whole. The teacher's approach is professional but accessible to all. It's a good start for anyone who intends to embark on this field. The only negative note: I understand that providing the course in English makes it accessible to more people, but despite the excellent English of the teacher, I had many difficulties in learning the audio due to the accent. I'm Italian, and I usually have no difficulty understanding spoken English, but this time I had to study through notes, which made the course longer.

As a newbie to the world of arts and heritage management (and coming from the vastly different world of oral healthcare), I appreciate the topics covered in this course by Universita Bocconi. The content made me realize that working at a cultural institution definitely involves more than just "looking at art and presenting it". It's good to know that each institution should be a well-oiled management and administration machine that needs arts-inclined business-minded leaders.

I greatly appreciate this course. Thank you very much.

A great introduction to the nature, challenges and solutions in the arts and heritage management field. Clear, grounded in practice, and interesting. Could be improved by more difficult quizzes (but with improved English so the task isn't about guessing what the question/answer might mean); some more focussed and practical peer assessed assignments and discussion questions; and some more international content.

Un cours très intéressant, à la fois pointu en terme d'analyses théoriques marketing et manageriales, et très ancrée dans la réalité des sites et musées patrimoniaux. La série d'interviews est très complémentaire des cours magistraux. Peut être "juste" un peu centrée sur les sites de grande dimension, quand la réalité du terrain en France est plus à une multiplicité de sites et d'acteurs.

An excellent informative course covering all aspects of arts and heritage management from a business oriented perspective, outlining the role of UNESCO in defining tangible and intangible cultural heritage and the management of cultural institutions economic development, sustainability, fundraising, digital transformation, creation of customer experiences, brand identity and loyalty.

This course is a great introduction to Heritage Management. It course a wide range of topics and the example used are extremely relevant. The atmosphere created by the professor is pleasant and seeks to open discussions. I would totally recommend this course whether or not one is planning to work in this industry! Nevertheless, one may find the quizzes slightly too easy

Very interesting course, and subtitles in many languages! Only bad note: the level of English of most speakers is very low and distracting, for the very bad pronunciation and for the huge number of grammatical errors (also in quizzes and texts). Was it not more decorous and effecive to do it in Italian, considering that you have subtitles in many languages?

I was really pleased to attend and join this course. Since I yet studied brand management and some related subject, I found it the right, and accessible way to deepen my knowledges specifically, exploring a field like Arts and Cultural Heritage that touches and surrounds everyone of us, everyday. A functional and effective course, suggested!

An interesting course with a solid overview of Arts and Heritage Management. The resources are excellent and the variety of interviews with different actors in the industry leaves you with a good idea of the skills and competences needed to work in this area.

Really interesting and accessible content, and the optional interviews with museum staff are so useful. The only barrier I faced in this course was the quality of English in quiz questions which made it difficult at times to understand what I was being asked.

it was really useful to repeat all the themes that i already studied during my master degree in this way, of course to be able to manage all of them u need to focus more on each but it was really really useful and rich of beautiful testimonials.

I think this course is a very good introductory course for beginners with no prior experience like me. I've learned many new concepts. I would like to know though how these management concepts may be applied in real life.

very condensed with useful information. But the content drew mostly on the cases in and around Europe or better to say in Italy. Wish there are more hands on case studies and examples from other part of the world.

This course gives a very interesting overview of art and heritage management. It is not necessary to have any knowledge on the subject before hand as everything is explained simply and many examples are provided.

Je pense avoir acquis une vision pertinente de la fonction de manager en Institution Culturelle, ainsi que de nombreux outils et pistes de réflexion à mettre en pratique sur le terrain.

It is good for newbies... very basic stuff but gives you an overall of the challenges that cultural institutions face. Focused 90% on museums if you are interested in other arts.

I have learned a lot from the discussions and essays by my coursemates. The videos and readings were very informative.

Quizzes were subjective so I will be giving 4 stars.

Very good course, gives a global understanding to the management of cultural heritage .

very much recommended for people working in the museums and heritage institutions.

Overall very helpful and interesting! Some lectures were a little brief, for example the whole CRM part, which seemed worth more attention. But as an overview, very good.

It will be great if the course also provides topics financial management in arts like budgeting, phasing, compiling financial reports and fundraising report etc.