Skills you'll gain: Amazon Web Services, Customer Communications Management, Customer experience strategy (CX), Integrated Marketing Communications, Cross-Channel Marketing, Service Level, Systems Integration, Security Controls

Skills you'll gain: Control Panels, End User Training and Support, Self Service Technologies, Amazon Web Services

Skills you'll gain: Amazon Web Services, Databases, Database Management, Database Administration, NoSQL, Database Architecture and Administration, Technical Design

Skills you'll gain: Applied Machine Learning, Machine Learning, MLOps (Machine Learning Operations), Technology Roadmaps, Data-Driven Decision-Making, Artificial Intelligence and Machine Learning (AI/ML), Business Analytics, Business Solutions, Organizational Strategy, Organizational Change, Product Roadmaps, Feasibility Studies, System Requirements, Solution Design

Skills you'll gain: Resource Allocation, Business Leadership, Business Transformation, Organizational Strategy, Organizational Leadership, Data Strategy, Business Priorities, Digital Transformation, Change Management, MLOps (Machine Learning Operations), Performance Measurement, Return On Investment

Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Workflow Management, Process Design, Personalized Service, Cost Management

Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Performance Analysis, Taking Meeting Minutes, Text Mining, System Implementation

Skills you'll gain: Natural Language Processing, Self Service Technologies, Usability, Human Computer Interaction, Human Machine Interfaces, Security Requirements Analysis, Service Level

Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

Skills you'll gain: CI/CD, Jenkins, Application Deployment, Docker (Software), OAuth, Containerization, Cloud-Native Computing, Authentications, Amazon CloudWatch, Scalability, Spring Boot, Spring Framework, DevOps, Amazon Web Services, Performance Tuning, Load Balancing, System Monitoring, AWS Identity and Access Management (IAM)

Skills you'll gain: AWS SageMaker, Amazon Web Services, Generative AI, Agentic systems, Generative AI Agents, Amazon CloudWatch, Data Ethics, MLOps (Machine Learning Operations), Artificial Intelligence, Prompt Engineering, Large Language Modeling, Systems Integration, Scalability