How to Get a Job in IT: 7 Steps

A job in information technology (IT) can allow you to help people, solve problems, and constantly learn new things. It’s a diverse field that can reward both the generalist and the specialist. 

Plus, it’s a growing field that offers solid entry-level salaries. The US Bureau of Labor Statistics projects employment in computer and information technology to grow much faster than the average for all occupations from 2022 to 2032 [1]. The average entry-level salary in IT was $50,776 as of March 2024, according to Glassdoor [2].

In this article, we'll explore some of the concrete steps you can take to get a job in IT, including the skills you should consider developing to qualify for positions in the field. If you'd like to start building job-relevant IT skills right away, though, consider enrolling in Google's IT Support Professional Certificate to get job-ready for entry-level roles in less than six months.

How to get a job in IT

So, how do you go about breaking into the IT field? Start with these seven steps to build toward your career.

1. Know the space.

If you’re interested in IT work, it’s a good idea to know what exactly that would look like, and what kinds of jobs are out there. A good first step is to do the research to orient yourself in the IT space. There are several YouTube channels, podcasts, discussion websites (like Reddit, or Quora), and blogs dedicated to helping you learn what IT work is like, and what kind of IT job might be a good fit for you.

Try putting together a list of jobs that you’re interested in. Are you interested in helping an organization’s computer networks function smoothly, or are you interested in developing websites? What sort of organizations are appealing to you? What positions sound like something you’d want to do?

This can help focus your job search. Plus, it’ll get you acquainted with some of the vocabulary you’ll encounter throughout the process. If you’re not sure where to start, try reading about common entry-level IT jobs, or explore what IT career paths are out there.

Learn more about IT as a field in this lecture from Google's IT Support Professional Certificate:

Read more: 18 IT and Tech Podcasts for Tech Professionals

2. Polish relevant IT skills.

Specific skills that employers are looking for in IT workers can vary from role to role. Look through several job listings you’re interested in to see what specific skills you should sharpen.

Here a few skills you might find listed in an IT job description.

• Operating systems: Familiarity with Mac, Linux, and Microsoft operating systems can put you in a good position to work with a variety of devices and can broaden the organizations you’re qualified to work for.

• Security: A fundamental understanding of computer and internet security can be useful to your life as an IT professional. This can include concepts like encryption and firewalls.

• Networks: Knowing the essentials of networking issues, like network access and IP services, may give you a leg up in your job search.

• Communication: Communicating with others will likely be a key part of your work in IT. IT professionals are often expected to help out other members of an organization with technical problems, or cooperate with team members to roll out new projects. Improving your communication skills can be a great boon to your professional life.

Learn more: Key IT Skills for Your Career

professional certificate

IBM IT Support

Prepare for a career as an IT support specialist. Gain the in-demand skills and hands-on experience to get job-ready in as little as 3 months. No prior experience required.

4.8

(2,053 ratings)

47,508 already enrolled

Beginner level

Learn More

Average time: 3 month(s)

Learn at your own pace

Skills you'll build:

Technical Support, Cloud, Customer Service, Troubleshooting, IT Fundamentals, Databases, Software Development Process, Computer Programming, Database basics, Software Application Development, Cloud Storage, Wireless Networks, Network Troubleshooting, Computer Networking, Networking Hardware, Network Architecture, Application Security, Cryptography, Information Security (INFOSEC), Cybersecurity, Cyberattacks, Devops, Iaas PaaS Saas, Cloud Computing, Cloud Native, Hybrid Multicloud, Operating Systems, hardware, Service Level Agreements (SLA), Strategy and Operations, Communication, Ticketing Systems, Information Technology (IT) Support, Leadership and Management, CompTIA ITF+, Certification Test, Exam Practice

3. Get a certification.

Certifications can be a good way to earn a credential and learn fundamental IT concepts. If you're completely new to the field, you can learn a wide variety of basic IT concepts by getting a general entry-level certification, like the CompTIA A+ certification. 

You can also earn certifications in specialized areas of IT, like cybersecurity or networks. These can be beneficial if you’re ready to get started in a specific field of IT.

Certifications usually require passing an exam. You can find coursework online or in-person at places like community colleges that can prepare you for certification exams.

Learn more: 10 Essential IT Certifications

Keep in mind

Certifications can cost up to several hundred dollars. But if you feel confident about your decision to enter the IT workforce and need to get some experience and credentials, it could be a worthwhile investment. If you’re currently employed and think an IT certification would be a benefit to you and your company, you may be able to approach your employer to see if they will pay the exam costs.

specialization

Preparation for CompTIA A+ Certification

Prepare for CompTIA A+ Core 1 & 2 certifications. Explore Core 1 and Core 2 elements, which will provide basic IT knowledge and skills and prepare for the CompTIA A+ certification.

4.6

(188 ratings)

12,961 already enrolled

Intermediate level

Learn More

Average time: 1 month(s)

Learn at your own pace

Skills you'll build:

Network Security, Operating Systems, Practice Exam, Hardware Troubleshooting, CompTIA A+, security, Technical Support, Mobile Devices, IT Troubleshooting, Certification Test, Exam Practice, Troubleshooting (Problem Solving), Motherboard and Storage Components, Network Troubleshooting, Laptop and Mobile Components, Printer Components and Settings

4. Build your experience.

Whether you’re trying to be a network engineer or system administrator, experience working in your field is likely to be one of your strongest assets when it comes to getting a job. There are several ways you can gain experience.

• Coursework: Coursework, whether online or in-person, often requires you to complete hands-on projects or tasks. Some may also prepare you for certification exams. Not sure where to start? Take a look at the Google IT Support Professional Certificate, which prepares you for the CompTIA A+ certification. You may also find introductory IT courses at your local community college, or elsewhere online.

• Personal projects: If you work well without too much structure, you can try learning through personal projects. Creating your own software, building a website for a friend, or tinkering with a computer network can put your skills to the test and give you something to point to in job applications.

• Internships: Internships may not require previous experience and can be a good opportunity to use your skills in a professional setting.

• Freelancing: Some professionals, like web developers, can find work as freelancers. Freelancing can be a good way to complete small projects as you look for a full-time job.

• Volunteering: Many volunteer organizations are looking for support. Offering your skills can help you complete hands-on projects that you can refer to in a job application.

• Education: Though having a degree isn’t necessary for many IT jobs, you can gain the in-depth knowledge you need by studying a related field like computer science or computer engineering. If you have the time and resources to put into an associate or bachelor’s degree, it’s a path worth considering.

Read more: Computer Science Internships: A Guide

professional certificate

Google IT Automation with Python

Learn in-demand skills like Python, Git, and IT automation to advance your career

4.7

(38,909 ratings)

770,742 already enrolled

Beginner level

Learn More

Average time: 6 month(s)

Learn at your own pace

Skills you'll build:

Configuration Management, Automation, Troubleshooting & Debugging, Using Version Control, Python Programming, Finding the Root Cause of a Problem, Understanding Errors, Managing Scarce Resources, Advanced Troubleshooting, Improving Software Performance, Basic Monitoring & Alerting, Using Puppet, Automation at Scale, Cloud Computing, Serialization, Building a Solution, Creating and Translating Media Files, Interacting with Web Services, Automating System Administration Tasks with Python, Testing in Python, Regular Expression (REGEX), Setting up your Development Environment, Bash Scripting, Creating Pull Requests, Reverting Changes, Interacting with GitHub, Using Git, Version Control Systems, Basic Python Syntax, Object-Oriented Programming (OOP), Fundamental Programming Concepts, Basic Python Data Structures

5. Network.

Networking can be a useful way to find out more about a job or company, introduce you to opportunities you wouldn’t have heard of otherwise, or boost the hiring process. Your network can include old coworkers, friends, family, alumni of your alma mater, or people you reach out to through professional sites like LinkedIn.

Remember that successful networking doesn't always have to end in a new job. You can also network to learn more about working in IT or get some advice about your job search process.

Check out Coursera’s guide on networking to get interviews for more on who to reach out to, and how.

6. Look for entry-level positions.

An entry-level position requires minimal related work experience in almost any field. However, given the variety of responsibilities you can take on as an IT worker, there are many titles an entry-level position in IT might have. Here are a few entry-level titles that you can look for in your job search:

• IT associate

• Help desk specialist

• IT assistant

• Computer support specialist

• System analyst

• Network associate

• System administrator

• Database administrator

Hear more about IT career paths in this lecture from IBM's IT Support Professional Certificate:

7. Polish your interview skills.

In an IT job interview, you’re likely to encounter both behavioral questions and technical questions. 

You can prepare for an interview by practicing your answers to common IT interview questions. Read the job description to get a sense of what you’ll be expected to know. Have some stories ready about your past experiences, including times when things went well, and when things didn’t go so well—and what you did about it. 

Here are a few examples of questions you might run into:

• What are the main hardware components of a computer?

• What is RAM?

• What are some good security practices you would implement to protect a computer?

• How would you work through a problem that you don’t know how to solve?

• Can you tell us about a time you accomplished a task as a part of a team?

Have career questions? We have answers.

Subscribe to Coursera Career Chat on LinkedIn to receive our weekly, bite-sized newsletter for more work insights, tips, and updates from our in-house team.

Getting started on Coursera

If you like helping people and being able to learn new things, a career in IT can be fulfilling. Get started by enrolling in either the IBM IT Support or Google IT Support Professional Certificate.

professional certificate

IBM IT Support

Prepare for a career as an IT support specialist. Gain the in-demand skills and hands-on experience to get job-ready in as little as 3 months. No prior experience required.

4.8

(2,053 ratings)

47,508 already enrolled

Beginner level

Learn More

Average time: 3 month(s)

Learn at your own pace

Skills you'll build:

Technical Support, Cloud, Customer Service, Troubleshooting, IT Fundamentals, Databases, Software Development Process, Computer Programming, Database basics, Software Application Development, Cloud Storage, Wireless Networks, Network Troubleshooting, Computer Networking, Networking Hardware, Network Architecture, Application Security, Cryptography, Information Security (INFOSEC), Cybersecurity, Cyberattacks, Devops, Iaas PaaS Saas, Cloud Computing, Cloud Native, Hybrid Multicloud, Operating Systems, hardware, Service Level Agreements (SLA), Strategy and Operations, Communication, Ticketing Systems, Information Technology (IT) Support, Leadership and Management, CompTIA ITF+, Certification Test, Exam Practice

professional certificate

Google IT Support

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

4.8

(184,384 ratings)

1,777,179 already enrolled

Beginner level

Learn More

Average time: 6 month(s)

Learn at your own pace

Skills you'll build:

Network Security, Wireless Security, Cryptography, Cybersecurity, Backup, Lightweight Directory Access Protocol (LDAP), Directory Service, Critical Thinking, Network Model, Ipv4, Computer Architecture, Domain Name System (DNS), Troubleshooting, Problem Solving, Accounting, Computer Networking, Cloud Computing, Network Architecture, Linux, Binary Code, Communication, Customer Support, Command-Line Interface, Linux File Systems, Powershell

Frequently asked questions (FAQs)