IT Support

Explore the key skills and qualifications needed for a career in information technology. Learn how professionals in roles such as IT support specialist play a crucial part in keeping organizational technology systems running smoothly.

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[Featured image]: A call center worker is sitting at their desk working on her desktop in her office.

Jobs in Call Centers: Skills, Outlook, and Salaries

Call centers are in fast-paced environments that rely on strong communication skills. Learn about the salaries, career outlook and skills needed for this career and whether it is a fit for you.

August 26, 2022

Article

[Featured Image] An office worker smiles while taking a call at their entry-level help desk job.

How to Find Entry-Level Help Desk Jobs in 2026

Elevate your search for entry-level help desk jobs. Read on for company-specific insights and tips on enhancing your resume.

July 29, 2022

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

Article

[Featured image]: A call center worker is sitting at their desk working on her desktop in her office.

Jobs in Call Centers: Skills, Outlook, and Salaries

Call centers are in fast-paced environments that rely on strong communication skills. Learn about the salaries, career outlook and skills needed for this career and whether it is a fit for you.

August 26, 2022

Article

[Featured Image] An office worker smiles while taking a call at their entry-level help desk job.

How to Find Entry-Level Help Desk Jobs in 2026

Elevate your search for entry-level help desk jobs. Read on for company-specific insights and tips on enhancing your resume.

July 29, 2022

Article

Explore popular IT support courses

Status: Free Trial
Status: AI skills

Google

Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, Network Administration, Information Systems Security, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, General Networking, Ruby (Programming Language), Desktop Support, Web Presence, Interviewing Skills

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
215K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial

Google

Skills you'll gain: Desktop Support, Package and Software Management, Technical Support and Services, Computer Hardware, Technical Support, Software Installation, System Support, Network Support, General Networking, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Technical Writing, Computer Systems, Linux

4.8
Rating, 4.8 out of 5 stars
164K reviews

Beginner · Course · 1 - 3 Months

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Computer Hardware, Authorization (Computing), Hardware Architecture, Cloud Services, Microsoft Power Automate/Flow, Microsoft Teams, Generative Model Architectures, Hardening, Data Warehousing, Network Protocols, Data Storage, Productivity Software, Cloud Computing, Data Security, Data Storage Technologies, Firewall, Security Controls, General Networking, Problem Management, Multi-Factor Authentication

4.8
Rating, 4.8 out of 5 stars
1.6K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured Image] A tech professional in an office searches the web for the answer to, “What is itil?”

What Is ITIL? A Beginner’s Guide to the ITIL Process

Read on to learn about IT Infrastructure Library processes, concepts, and use cases.

July 29, 2022

Article

[Featured image] A person in headphones studies code on their home monitors.

5 Tech Entry-Level Jobs in 2026: No Experience Required

Working in tech can be a lucrative career—and there are many ways to get your start. Explore five types of tech jobs for candidates with no experience.

July 29, 2022

Article

[Featured Image] A service desk analyst sits at a desk looking at their computer while a colleague works at their computer in the background.

Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths

Understand the service desk analyst role, how to qualify for this position, the essential skills you should build, and salary information.

July 15, 2022

Article

[Featured Image] Two colleagues with customer service skills sit chatting and laughing at work in front of their computers.

11 Important Customer Service Skills to Be Successful

If you're exploring careers in customer service, or simply looking to expand your abilities in this crucial business area, learn more about the skills you can strengthen to be successful.

April 8, 2022

Article

[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.

What Can I Do With a Linux Certification?

Explore Linux certification benefits, exam prerequisites, and more in this guide.

April 5, 2022

Article

[Featured image] An IT professional sits at a computer workstation and writes a script to automate a task.

What Are Scripting Languages? (And Why Should I Learn One?)

Learning a scripting language may open up new personal and professional opportunities. Discover the differences between server-side and client-side scripting languages and the pros of learning them to decide if this is a good path for you.

March 9, 2022

Article

[Featured image] A site reliability engineer (SRE) works on their desktop computer.

What Does a Site Reliability Engineer Do? (And How to Become One)

Site reliability engineers ensure that apps and websites run smoothly and reliably. Learn more about this emerging career and what skills you’ll need to get started.

December 7, 2021

Article

[Featured Image] A customer service representative sits at a workspace with a laptop and headset, assisting a customer.

Customer Service Representative: Your 2026 Career Guide

Customer service representatives (CSR) play a key role in a company's success by directly helping customers. This entry-level role can be a great way to begin a rewarding career in customer service. Find out if being a CSR is right for you.

September 23, 2021

Article

[Featured image] A tech worker listens to a cybersecurity podcast as they work.

18 IT and Tech Podcasts for Tech Professionals

Whether you’re fascinated by operating systems or trying to understand how tech is going to change the world, the abundance of podcasts means there’s something for almost everybody.

June 24, 2021

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

Article

[Featured Image] A tech professional in an office searches the web for the answer to, “What is itil?”

What Is ITIL? A Beginner’s Guide to the ITIL Process

Read on to learn about IT Infrastructure Library processes, concepts, and use cases.

July 29, 2022

Article

[Featured image] A person in headphones studies code on their home monitors.

5 Tech Entry-Level Jobs in 2026: No Experience Required

Working in tech can be a lucrative career—and there are many ways to get your start. Explore five types of tech jobs for candidates with no experience.

July 29, 2022

Article

[Featured Image] A service desk analyst sits at a desk looking at their computer while a colleague works at their computer in the background.

Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths

Understand the service desk analyst role, how to qualify for this position, the essential skills you should build, and salary information.

July 15, 2022

Article

[Featured Image] Two colleagues with customer service skills sit chatting and laughing at work in front of their computers.

11 Important Customer Service Skills to Be Successful

If you're exploring careers in customer service, or simply looking to expand your abilities in this crucial business area, learn more about the skills you can strengthen to be successful.

April 8, 2022

Article

[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.

What Can I Do With a Linux Certification?

Explore Linux certification benefits, exam prerequisites, and more in this guide.

April 5, 2022

Article

[Featured image] An IT professional sits at a computer workstation and writes a script to automate a task.

What Are Scripting Languages? (And Why Should I Learn One?)

Learning a scripting language may open up new personal and professional opportunities. Discover the differences between server-side and client-side scripting languages and the pros of learning them to decide if this is a good path for you.

March 9, 2022

Article

[Featured image] A site reliability engineer (SRE) works on their desktop computer.

What Does a Site Reliability Engineer Do? (And How to Become One)

Site reliability engineers ensure that apps and websites run smoothly and reliably. Learn more about this emerging career and what skills you’ll need to get started.

December 7, 2021

Article

[Featured Image] A customer service representative sits at a workspace with a laptop and headset, assisting a customer.

Customer Service Representative: Your 2026 Career Guide

Customer service representatives (CSR) play a key role in a company's success by directly helping customers. This entry-level role can be a great way to begin a rewarding career in customer service. Find out if being a CSR is right for you.

September 23, 2021

Article

[Featured image] A tech worker listens to a cybersecurity podcast as they work.

18 IT and Tech Podcasts for Tech Professionals

Whether you’re fascinated by operating systems or trying to understand how tech is going to change the world, the abundance of podcasts means there’s something for almost everybody.

June 24, 2021

Article

In today's data-driven world, professionals skilled in IT disciplines are in high demand across many industries. A career in this fast-growing field provides opportunities to use technical skills to drive meaningful business impact. Explore the diverse career paths, essential skills, and job types within IT to start your journey in this exciting and rewarding domain.

Ready to start learning? Explore our catalog of IT support, CompTIA A+, and technical support courses for beginners and experienced professionals.

Frequently asked questions (FAQ)