IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with his colleague as she looks on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

Explore popular IT support courses

Status: New AI skills

Google

Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Information Systems Security, File Systems, Microsoft Windows, Network Architecture, Routing Protocols, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Application Security, Computer Hardware, Technical Support, Software Installation

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
201K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Administration, Network Protocols, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication

4.7
Rating, 4.7 out of 5 stars
901 reviews

Beginner · Professional Certificate · 3 - 6 Months

IBM

Skills you'll gain: Cloud Computing Architecture, Peripheral Devices, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Encryption, Data Storage, Software Development Life Cycle, Professional Networking, Information Technology, Cloud Computing, Interviewing Skills, Computer Hardware

4.7
Rating, 4.7 out of 5 stars
11K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured Image] Two women on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2025 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

[Featured Image] A smiling woman IT support specialist talks on a headset to a customer as she looks at a desktop in front of her.

How to Become an IT Support Specialist: Your 2025 Guide

An IT support specialist helps computer users and organizations with all of their technology needs, and it's a job that's growing at a steady rate. Learn more about this exciting job and the background you’ll need to become one.

September 30, 2024

Article

[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.

The Differences Between exFAT vs. NTFS

If you’re looking to create a file system, you’ll likely need to evaluate exFAT versus NTFS. Discover the distinctions between these two systems and how to decide between them to choose the option that best meets your particular needs.

September 30, 2024

Article

[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.

What Is IT Service Management?

IT service management is a standard process that many organizations adopt to streamline their information technology. Discover more about IT service management, why it's important for many organizations, and how to pursue a career in this field.

September 30, 2024

Article

[Featured Image] A computer support specialist wearing a headset stands over her colleague and points at something on their laptop.

What Is a Computer Support Specialist? 2025 Career Guide

Computer support specialists provide technical support to customers for many types of devices and technologies. Discover a computer support specialist career and how to become one to help you decide if it’s right for you.

September 25, 2024

Article

[Featured Image] Several colleagues work at computer stations that are connected by a local area network in their office building.

Local Area Networks: What They Are and How to Use Them

Learn about the inner workings of local area networks, their data transmission speed, benefits, and more.

August 22, 2024

Article

[Featured Image] A big data analyst gives a lecture on how frontier technology, like big data, will impact many industries in the future.

What Is Frontier Technology?

Learn how frontier technology is changing the way humans communicate, create, and live.

July 15, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with his colleague as she looks on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] Two women on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2025 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

[Featured Image] A smiling woman IT support specialist talks on a headset to a customer as she looks at a desktop in front of her.

How to Become an IT Support Specialist: Your 2025 Guide

An IT support specialist helps computer users and organizations with all of their technology needs, and it's a job that's growing at a steady rate. Learn more about this exciting job and the background you’ll need to become one.

September 30, 2024

Article

[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.

The Differences Between exFAT vs. NTFS

If you’re looking to create a file system, you’ll likely need to evaluate exFAT versus NTFS. Discover the distinctions between these two systems and how to decide between them to choose the option that best meets your particular needs.

September 30, 2024

Article

[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.

What Is IT Service Management?

IT service management is a standard process that many organizations adopt to streamline their information technology. Discover more about IT service management, why it's important for many organizations, and how to pursue a career in this field.

September 30, 2024

Article

[Featured Image] A computer support specialist wearing a headset stands over her colleague and points at something on their laptop.

What Is a Computer Support Specialist? 2025 Career Guide

Computer support specialists provide technical support to customers for many types of devices and technologies. Discover a computer support specialist career and how to become one to help you decide if it’s right for you.

September 25, 2024

Article

[Featured Image] Several colleagues work at computer stations that are connected by a local area network in their office building.

Local Area Networks: What They Are and How to Use Them

Learn about the inner workings of local area networks, their data transmission speed, benefits, and more.

August 22, 2024

Article

[Featured Image] A big data analyst gives a lecture on how frontier technology, like big data, will impact many industries in the future.

What Is Frontier Technology?

Learn how frontier technology is changing the way humans communicate, create, and live.

July 15, 2024

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)