Este curso é o primeiro de uma série que visa a sua preparação para uma função de especialista de apoio técnico de TI de nível básico. Neste curso, ser-lhe-á apresentado o mundo das TI (Tecnologias de Informação). Vai descobrir as diferentes facetas das Tecnologias de Informação, como o hardware informático, a Internet, o software informático, a resolução de problemas e o serviço de apoio ao cliente. Vamos analisar como é que pode ser realizada uma entrevista técnica e fornecer sugestões sobre a melhor forma de se preparar para uma. Este curso aborda uma grande variedade de tópicos relacionados com as TI que são concebidos para lhe dar uma vista geral do que esperar deste programa de certificação.
Princípios básicos de apoio técnico
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Princípios básicos de apoio técnico
This course is part of Apoio Técnico de TI da Google Professional Certificate
Instructor: Google Career Certificates
1,728 already enrolled
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Gain insight into a topic and learn the fundamentals.
175 reviews
Beginner level
No prior experience required
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
99%
Most learners liked this course
Skills you'll gain
- Hardware Troubleshooting
- Technical Support
- Package and Software Management
- Computer Architecture
- Software Installation
- Help Desk Support
- Computer Hardware
- General Networking
- Computer Networking
- Technical Support and Services
- Computer Systems
- Desktop Support
- End User Training and Support
- Hardware Architecture
- Information Technology
Tools you'll learn
Details to know
Shareable certificate
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Assessments
18 assignments
Taught in Portuguese (Portugal)
91%
of learners achieved a positive career outcome
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This course is part of the Apoio Técnico de TI da Google Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
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Instructor
Instructor ratings
(31 ratings)Offered by
Explore more from Support and Operations
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University of Virginia
- Status: Free Trial
Real Madrid Graduate School Universidad Europea
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Showing 3 of 175
JM
Reviewed on Apr 8, 2022
Excelente curso introdutório. Você terá uma base sólida sobre os temas mais importantes que um profissional em suporte de TI deverá ter para o mercado de trabalho.
DD
Reviewed on Apr 18, 2022
Maravilhoso para inciar minha carreira na área de TI. Aprendi muito e quero aprender muito mais e me tornar umaespecialista em suporte de TI.
MS
Reviewed on Sep 4, 2023
Muito bom, focado, no suporte do diario, não apenas o know how técnico mas tambem, saber como se comportar antes, durante e após o suporte
